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About MasterMover: MasterMover is a leading provider of innovative material handling solutions. With a focus on electric tugs and automation, we empower companies to enhance productivity and safety. Our patented products are used by leading industrial global brands to advance workplace efficiency and safety. With our global headquarters based in the UK and sales operations in the USA, France and Germany, plus our extended network of sales partners and territory managers, we have an exciting future ahead.
Job Overview: You will provide day-to-day technical support, help coordinate IT-related projects and assist in maintaining MasterMover's IT systems and infrastructure. This hands-on role involves managing hardware, software, user accounts, and supporting internal teams in resolving issues, while ensuring all systems are secure and operating efficiently.
Key Responsibilities:
· Provide first-line technical support to employees and coordinate with external IT providers for issue resolution.
· Liaise with the existing IT support provider to gain a comprehensive understanding of current systems and infrastructure.
· Support and maintain core IT systems, including Office 365 and CRM platforms.
· Assist in the coordination of IT-related projects, including software rollouts, hardware upgrades, and system integrations.
· Monitor system performance and help implement security and backup measures.
· Maintain documentation, manage user accounts and hardware/software inventory, and support compliance with IT policies.
Requirements:
· Previous experience in an IT support or admin role.
· Proactive, organised, and responsive, with a strong attention to detail.
· Confident communicator who can support users at all levels.
· Familiar with Microsoft 365, Windows environments, and general IT support tools.
· Basic understanding of IT security and networking principles.
· Experience with Cyber Essentials or equivalent cybersecurity frameworks is highly desirable.
What We Offer:
· Competitive salary and exciting benefits package.
· A collaborative team culture with a market leading brand.
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