We are a well-established and growing plumbing company seeking a reliable and organised Office Administrator / Booking Agent to support the day-to-day running of the business. This is an office-based role and is ideal for someone who thrives in a fast-paced environment and enjoys working with customers and engineers.
Key Responsibilities:
* Managing the daily scheduling and allocation of jobs to engineers
* Booking appointments and updating the back-office job management system
* Communicating with customers via phone and email regarding bookings, updates, and reports
* Preparing and sending job reports, invoices, and related documentation
* Liaising with engineers to ensure jobs are completed efficiently and on time
* Handling general office administration duties to support business operations
Key Skills & Requirements:
* Previous administration or booking experience (plumbing, maintenance, or trade background preferred but not essential)
* Strong organisational and time-management skills
* Confident telephone manner and professional communication skills
* Ability to multitask and manage a busy workload
* Good IT skills and experience using office systems or booking software
* Reliable, proactive, and able to work independently
What We Offer:
* A stable, office-based role within a growing company
* Friendly and supportive working environment
* Training provided on internal systems and processes
* Competitive salary based on experience
Working Days: Monday - Friday