Working hours: Full time 37.5 hours per week - Monday to Friday As a Sales Support Data & Quality Assurance Specialist you'll be the driving force behind Salesforce Data and Sales Support ticket quality to ensure Sales Support continues to evolve and deliver best in class support to the different Business Sales departments. You will support the Lead Sales Support Manager with the creation and rollout of the Quality Assurance framework, being accountable for the continued improvement of ticket response quality, whilst driving improvements to the data within Salesforce. Own the Quality Assurance framework Own the Salesforce data integrity Be accountable for delivery against KPIs based on established metrics Identify quality improvement trends and raising these to the Lead Sales Support Manager Support the Lead Sales Support Manager with Key Strategic deliverable Knowledge of Salesforce CRM is highly desirable Knowledge of Quality Assurance frameworks is desirable Strong analytical skills, with working experience of Excel and PowerPoint Strong communication skills including experience of supporting and presenting to Leadership Teams A detailed understanding and demonstrable track record working in enterprise (B2B) enablement and sales processes is desirable