Title Account Handler - SME
Department Commercial Insurance
Role Purpose
Working within our hybrid call centre as part of the Commercial Team, our overall objective is to achieve operational targets through the promotion, sales and servicing of insurance, whilst provide excellent customer service.
You will be an instrumental part of our team with targets including the number of customer contacts made, leads obtained, quotations provided, sales generated as well as quality levels in relation to compliance and customer service.
Duties & Responsibilities
1. Handling inbound and outbound calls to generate new business and to service existing customers.
2. Advising, recommending, selling, and servicing appropriate insurance products to meet the customer's demands and needs.
3. Complying with all insurance scheme and underwriting guidelines.
4. Achieve and exceed all personal, team, and departmental performance targets, maintaining a focus on productivity and business growth.
5. Accurately recording and maintaining customer records in accordance with company procedures.
6. Complying with FCA requirements, including adhering to agreed scripts.
7. always Delivering and maintaining a quality service.
8. Ensure continuous professional development by participating in training, e-learns and courses a...