Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market‑leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end‑to‑end portfolio of market‑leading services and develops integrated technology solutions to accelerate digital transformation through Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.
Values: Open, Trusted and Bold.
Trusted Partners:
* Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
* HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
* Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
* Fortinet: Elite VIP Program – one of only 2 in the UK
* AWS: Advanced Solution & Managed Service Provider Program
Job Description
As the first point of contact for customers, the Field Engineer plays a crucial role in determining customer needs and providing on‑site technical support across various sites. This role requires proficiency in handling various technical tasks and equipment, ensuring effective service delivery and customer satisfaction across multiple sites.
Key Responsibilities
* On‑Site Support and Triage
o Perform support and triage activities for Desk, Wall, and Floor ports.
o Manage WAP ceiling ports and equipment room patching of access switches.
o Support shared printers (GovPrint), audio‑visual equipment, room booking tablets, and digital signage.
* Incident Management
o Escalate incidents to the off‑site team as required.
o Assist with on‑site diagnostics and resolution activities under the guidance of the off‑site team.
* Vendor Coordination
o Triage and log tickets with third‑party vendors.
* Network Equipment Installation and Support
o Assist with the installation and support of network equipment at customer premises.
o Ensure service delivery within agreed time scales and company standards, including documentation.
Additional Responsibilities
* Adapt to changing circumstances and undertake additional duties as required, maintaining the general character and level of responsibility of the role.
Qualifications and Skills
* Technical proficiency in network and equipment support.
* Strong problem‑solving and diagnostic skills.
* Excellent communication and customer service abilities.
* Ability to work independently and as part of a team.
* Flexibility to travel to various customer sites.
Additional Information
* Must have the right to live and work in the UK.
* As this is a Field Engineer role, you must hold a full clean UK drivers licence.
* Must meet security clearance vetting requirements as this is a requirement of the role.
* Any offer would be conditional upon the successful candidate passing BPSS, SC and NPPV3 clearance.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for the role, please get in touch.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
IT Services and IT Consulting
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