CreditController Chelmsford FullTime-OfficeBased The Role WorkingwithintheOperationsDepartment,providingsupporttotheClientManagementteamsforproactivemanagementofaportfolioofclients. TodeliverexceptionalClientservice,maintaininternalandClientrelationships,andeffectivelyidentifyanyriskstopreventlossofincomeandreputationtoourbusiness. Responsibilities- CreditControl: Todeliverandmaintainproactiveandeffective collectionsprocesses,whilstdeliveringexcellentservicetotheClients. Toensurecollectionandfollow-upcallsaremadewithin agreedtimescales. Toensureadequatelevelsofverificationaremaintained ontheClient'sLedgersatalltimes. Torecordandmaintainup-to-datedebtorcontact details Torecordandmaintainthedebtordiaryandcollection notesontheoperatingsystem. Toassistthedataprocessingteambyobtaining remittanceadviceandallocationdetailsforexpected debtorreceipts. Toidentifyanysalesledgerqueriesandworkclosely withtheClientManagementteamstoensurethat Clientsresolvedisputesquicklyandareawareofany difficultrecoverysituationsthatmayrequirelegal action. Maintainingfirst-classClientrelationships,ensuringthat excellentlevelsofservicearedeliveredsothattheClient Satisfactionlevelsremainhigh. TomakerecommendationsonhowtheCreditControl functioncanbeimproved/enhanced. RiskManagement: Toensurethesecurityoffundsatalltimes, clientlossesandbaddebts. ToworkcloselywiththeClientManagementteamsin reviewingandscrutinisingdebtcollectabilityand recoverabilitydaily. ToprovideregularfeedbacktotheClientManagement teamsaboutanydebtissuesthatmayimpactupon securityorclientretention. MaximiseIncome: Toidentifyandintroducenewbusinessopportunities whereappropriate. InternalCustomers: ToworkcloselywithallotherDepartmentstoensure thattheOperationsdepartmentrunsinanefficientand professionalwayatalltimes.Anyissuesorconcerns shouldbeescalatedtoseniormanagement immediately. Toprovidestafftrainingwhereappropriate.