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Permanent roles offering job stability & security
Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role—it’s an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer:
* Base Salary of £23,402 (35hrs pw).
* Continuous training & development opportunities, with annual base salary increments (year 2 - £23,984 / year 3 - £24,436 / year 4 - £24,890).
* Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.
* Employee Assistance Programme, MIND, Simply Health Care and Dental Plans.
* Access to discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts.
* A supportive team & culture focused on diversity and inclusion.
We are operational 24/6 with various early and late shifts, 35hrs pw. Flexibility is key due to the nature of the role, with a range of different working arrangements & additional hours. A rota (provided 12 weeks in advance) allows for meaningful time off.
About the Role:
As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on their physical and mental wellbeing. Key duties include:
* Escorting defendants to and from courtrooms, cells, and other areas, including accompanying them to the toilet.
* Monitoring and supervising detainees during court sessions, ensuring their security.
* Maintaining discretion and confidentiality regarding sensitive information discussed during court proceedings.
* Ensuring that detainees have access to food and drink throughout the day.
* Monitoring the mental and physical health of detainees and reporting any concerns.
* Ensuring the safety and security of the court environment, including responding to incidents.
* Completing necessary paperwork and data entry accurately.
* Working closely with other court staff, law enforcement, and legal professionals.
What you need to do the job!
Our current PCOs come from various backgrounds; what matters is your commitment to making a difference. You'll learn the rest during your 5 1/2-week training course and through experienced colleagues.
Ideally, you’ll have a current valid driver's license, be reasonably fit, and possess good written and verbal communication skills. This role requires responsibility, vigilance, and the ability to handle challenging situations professionally. Our roles suit those interested in criminology or psychology.
Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise.
Additional Information:
All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references.
This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules. Candidates must meet the following criteria:
* Have at least two years remaining on your current visa.
* Have lived in the UK for at least one year.
About Serco
At Serco, everyone plays an important role in delivering essential public services around the world. We are committed to redesigning and improving public services for the benefit of everyone.
By joining Serco, you will have unlimited access to our Global Employee Networks focused on diversity and inclusion.
Apply
Please click on the apply button to complete your application. Apply promptly to avoid disappointment.
At Serco, we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge. Please contact our recruitment team directly for discussions.
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