Senior Service Advisor / Workshop Controller – Automotive Dealership
Location: Guildford
Salary: £35,000 + Performance Bonus
Hours: Monday to Friday, 8:00am – 6:00pm | 1 in 3 Saturdays, 8:30am – 12:30pm
Job Type: Full Time / Permanent
Are you a skilled Senior Service Advisor / Workshop Controller looking to take the next step in your automotive career?
We’re working with a well-established motor trade dealership in Guildford seeking a confident and experienced Senior Service Advisor / Workshop Controller to join their dynamic team. This is a fantastic hybrid role that combines front-of-house customer service responsibilities with hands-on workshop coordination — perfect for someone who understands both sides of the aftersales operation.
About the Role:
As a Senior Service Advisor / Workshop Controller, you will play a key role in the day-to-day operations of a busy dealership service department. You’ll be the crucial link between the Service Advisors, Technicians, and the Service Manager, helping to deliver efficient workshop flow and exceptional customer service in a high-performing automotive environment.
Key Responsibilities:
* Allocate and manage workload for the workshop team efficiently
* Oversee job progress and ensure timely, high-quality completion
* Act as liaison between front-of-house Service Advisors, Technicians, and management
* Support customer interactions, service bookings, and updates
* Manage job cards, invoicing, and follow-up communications
* Ensure workshop targets and KPIs are consistently achieved
* Maintain high standards of service delivery and customer satisfaction
What We’re Looking For:
* Proven experience as a Senior Service Advisor or Workshop Controller within the motor trade
* In-depth understanding of automotive service and workshop operations
* Excellent organisational, communication, and leadership skills
* A professional, customer-first approach and calm under pressure
* Experience using Pinnacle DMS is desirable but not essential
What We Offer:
* Competitive basic salary of £35,000
* Performance-related bonus structure
* Structured working hours with minimal weekend cover
* A supportive, team-oriented culture within a reputable automotive dealership
* Ongoing training and genuine career progression opportunities in the motor trade
Apply Today:
If you’re a proactive and experienced Senior Service Advisor / Workshop Controller with a strong background in the automotive industry and a passion for delivering top-tier service, this is the opportunity you’ve been waiting for.
Apply now with your CV and a short cover letter to Stacey Hunt at ACS Automotive Recruitment Consultancy, outlining why you’re the right fit for this exciting dealership role.
ACS Automotive Recruitment Consultancy is the leading recruitment agency specialising in Automotive and Motor Trade recruitment.
We are recruiting across the UK for Service Advisors and Workshop Controllers including Senior Service Advisors, Service Administrators, Aftersales Advisors, Customer Service Advisors, Assistant Service Managers, and Aftersales Executives.
ACS Automotive Recruitment Consultancy covers a variety of sectors, including Service, Aftersales, Sales, Bodyshop, Accounts, Finance, Marketing, Managerial, Parts, Administration, Head of Business, and Confidential roles.
#seniorservice #serviceadvisor #dealership