The vacancy
Sales Officer – Housing 21 (Extra Care Team)
Location: Mobile – Covering sites in Northampton (St Crispin) and Dudley (Broadmeadow, Lime Gardens, Willowfields).
The successful candidate must be based in one of these locations and is expected to work from each site on a regular, demand-led basis.
Hours: 35 hours per week / 70 hours over two weeks (9-day fortnight)
Travel: Multi-site travel with mileage paid
Shifts: Primarily Monday–Friday, some weekend flexibility required
This is an initial 12-month secondment/fixed-term contract pilot project role, starting from the successful candidate’s start date. There is potential for the role to become permanent.
Join Us to Make a Real Difference – While Doing What You Do Best.
We’re looking for a motivated Sales Officer with a passion for people to join our Extra Care Team at Housing 21. This role is perfect for someone with sales experience who wants to combine their skills with purpose — helping older people live independently in high-quality homes.
Working collaboratively with our Village managers, you’ll take the lead on the process & administration of buying back & selling leasehold properties within Extra Care. You’ll work closely with our Home Ownership Project Officer to ensure everything runs smoothly from the first enquiry to handing over the keys.
What You’ll Be Doing:
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Handling property sales and mandatory buybacks across Northampton and Dudley, this will include carrying out tasks such as homebuyer surveys.
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Supporting older buyers through the process with empathy and clarity
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Managing the on-site sales process from start to finish
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Ensuring targets and timelines are met
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Using your communication and organisation skills to keep everything running efficiently
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Managing the buying back our properties
What We’re Looking For:
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Sales experience (property or shared ownership a plus)
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Great people skills — especially when working with older customers
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Confident using Microsoft Office (Excel in particular)
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Understanding of social housing or Extra Care housing is a bonus
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Budget management experience
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A positive, self-motivated attitude and a full driving licence
Why us?
We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.
An offer of employment will be subject to the satisfactory completion of an disclosure check, satisfactory references, and induction training.
Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
About us
We know that great people make a great organisation, which is why we put people at the heart of everything we do. You are as valuable to us as our corporate employees, which is why we offer occupational sick pay, occupational maternity and paternity pay and benefits such as the Blue Light Card to all our Extra Care employees.
At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.
When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK’s third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. You shouldn’t have to choose between a career and care, and we want to support you to advance your career with us, which is why we have a dedicated learning pathway through our Extra Care Academy that could lead to future roles with salaries of £50,000! A career in care means you can make a difference and help our residents to live independently in their own homes.
We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us