OpenText Reading, England, United Kingdom
Principal Revenue Operations Analyst
The Principal Revenue Operations Analyst is a senior-level role recognized as an internal expert in Revenue Operations. This position applies broad industry expertise and deep knowledge across multiple disciplines to lead large-scale projects and programs that drive operational excellence and strategic impact. The role is accountable for end‑to‑end solutions that influence business unit results and contributes to shaping functional objectives, policies, and standards.
Key Responsibilities
* Strategic Leadership & Program Ownership: Lead large-scale, cross‑functional initiatives that translate complex business needs into scalable, high‑impact solutions across Salesforce.com and integrated platforms.
* Drive end-to-end delivery of programs, including requirements gathering, solution design, stakeholder alignment, testing, deployment, and post-launch optimization.
* Contribute to the development of functional objectives and recommend policies and standards that guide operational practices.
* Serve as a thought partner to Sales, IT, and Revenue Operations leadership, proactively identifying opportunities for process improvement, automation, and strategic enablement.
* Data & Analytics Leadership: Ensure data integrity and governance across Salesforce systems, driving consistency, accuracy, and compliance with business rules.
* Champion the use of AI and automation tools to streamline workflows, improve forecasting accuracy, and enhance sales productivity.
* Design and maintain advanced reporting and analytics frameworks to enable data-driven decision-making for Sales and Revenue Operations.
* Salesforce CPQ & Billing Integrations: Design and implement end-to-end CPQ integration workflows that support complex pricing, quoting, and billing processes.
* Manage CPQ implementation or migration projects, including configuration, testing, and cutover planning.
* Salesforce Agentforce For Sales Cloud: Configure Agentforce features to support Sales Cloud processes such as opportunity management, pipeline forecasting, and account engagement.
* Leverage Agentforce analytics and AI recommendations to improve sales efficiency, conversion rates, and overall revenue performance.
* Leadership & Collaboration: Lead large project teams and mentor other analysts, providing oversight on deliverables, methodologies, and stakeholder engagement.
* Facilitate cross-functional collaboration, creating formal and informal networks to ensure alignment between business goals and technical execution.
* Communicate complex issues and recommendations in a simplified, strategic manner to diverse stakeholders and senior leadership.
* Special Initiatives: Drive M&A system integration efforts, leading discovery, mapping, and execution of CRM convergence and cutover plans.
* Apply advanced project management practices to manage multiple concurrent initiatives with precision, clarity, and accountability.
Qualifications
* Education: Bachelor’s or Master’s Degree in Business Technology, Information Systems, or a related field; MBA preferred.
* Experience: 10–12 years of progressive experience in Revenue Operations, Sales Operations, or related fields.
* Leadership: Strong ability to influence, mentor, and lead teams; exceptional communication and stakeholder management skills.
* Expertise: Expert-level proficiency in Salesforce.com, including configuration, data modeling, and integration; Salesforce certifications are a strong asset.
* Proven experience in process design, user stories, test planning, UAT execution, and change management.
* Advanced skills in data analysis and visualization (Excel, SQL, Tableau, Power BI).
* Experience with AI tools and automation platforms in a sales or revenue operations context.
* Preferred Certifications: Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant, Salesforce Certified CPQ Specialist, AI/Automation-related certifications (e.g., Salesforce Einstein), PMP or equivalent project management certification.
Core Competencies
* Strategic Thinking & Business Acumen
* Operational Excellence
* Leadership & Influence
* Problem Solving & Innovation
* Cross-Functional Collaboration
OpenText is committed to building an inclusive work environment. We ensure compliance with all applicable laws and promote an environment that welcomes everyone, regardless of culture, national origin, race, color, gender, gender identity, sexual orientation, family status, age, veteran status, disability, religion, or any other protected category.
If you need assistance or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. We are dedicated to providing a fair and supportive recruitment experience.
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