Job Description
Joina leading independent technology and services provider as a Technician 3.Job Overview:We are looking to recruit aTechnician 3 who will support the customer's device refresh programme bymanaging the exchange of end-user equipment through an automated Windows 11build process.
* Location: Sheffield: 6 Pear Street Sharrow - Sheffield South Yorkshire
* Daily Rate: A per hour rate, in-scope IR35, of £19.85/hr PAYE) OR £25.77/hr (via a Hays approved umbrella company)
* Contract Duration: Start Date 23-Mar-26 End Date: 08-May-26
* Working Hours: Shift between the hours 08:00AM - 5:00PM (7.5hrs Shift)
Key Responsibilities:
* Troubleshooting incidents, software and hardware
* Resolution of software and hardware issues (laptop, desktop, mobile devices)
* Installation of spare parts and configuration of laptops, desktops and tablets
* Organising, analysing and handling of tickets in the company computing system.
* Preparing new and repaired hardware
* Carry out warranty repairs to OEM standards following contractual agreements in accordance with ASP.
* Escalating any potential customer SLA impacts the relevant teams.
* Staging laptops and PCs with pre-defined builds
* Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and to maintain achievement of SLA's is essential.
* Must be able to work on their own initiatives and prioritise workloads.
Key Requirements:
* Excellent Administration and communication skills, both written and oral
* Previous knowledge of Microsoft applications
* Has held or is able to attain up-to-date accreditations with all major manufacturers including HP, Dell, Apple, Lenovo etc.
* Previous experience of supporting mobile devices and hand-held devices
* Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information.
* Previous experience working in a corporate IT environment is an asset .
* Able to coach and mentor team members and new starters into the business.
* Previous experience of Enterprise maintenance.
How to Apply: If you're interested in thisrole, click 'apply now' to forward an up-to-date copy of your CV, or call usnow. If this job isn't quite right for you, but you are looking for a newposition, please contact us for a confidential discussion about your career.
Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk