Customer Services Adviser £25,332 - £27,001 35.5 hours per week – Monday to Friday We’re looking for a friendly, professional, and motivated Customer Services Advisor who has experience working in a Contact Centre environment to join our dedicated team at Mansfield District Council. As the first point of contact, you will play a key role in helping people access the services and provide support, whether that is through the digital services or signposting to the relevant departments. Must provide excellent customer service via telephone, email and face-to-face contact, whilst handling a wide range of enquiries in a helpful, empathetic, and progressional manner. If you are looking for a rewarding part-time role and want to make a positive impact in your community, we would love to hear from you. What we’re looking for: • A genuine passion for helping people and delivering outstanding service • Strong communication skills and a confident, polite telephone manner • Good IT skills and the ability to learn new systems quickly • The ability to stay calm under pressure and handle difficult conversations with empathy To apply, please visit: www.mansfield.gov.uk Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority. Closing date: 21 June 2026 Interviews: w/c 29 June 2026 Mansfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .