Sales Co-ordinator, King's Lynn
Company overview
The Palm Group, with 4,800 employees, is a leading supplier in Europe of newsprint and corrugated base paper made from 100% recycled paper as well as corrugated, cardboard packaging.
Palm Paper Limited (PM7) is the UK site for the Palm Group based in King’s Lynn, manufacturing graphic papers. PM7 is the widest, largest and most powerful newsprint machine in the world with the capacity to produce 400,000 metric tonnes of newsprint, improved newsprint and magazine grades per annum.
Palm Recycling Limited also based at PM7 is responsible for suppling Palm Paper Limited with the required waste paper. Carrying out collections and recycling services for the public sector and for commercial clients.
Production, sales, logistics and finance functions for both Palm Paper Limited and Palm Recycling Limited is all based in King’s Lynn.
Palm Paper Limited is an equal opportunities employer.
Job overview
Co-ordinate the Sales for UK newsprint, Kraft Linerboard (KLB) and Corrugated Case Material (CCM) customers. Planning the production for Kings Lynn PM7 and CCM imports to UK, providing on call support and back up for the Production Planning Manager.
Contract Type: Permanent (Full-Time)
Hours: 40 hours per week (Monday – Thursday 0800 hrs to 1700 hrs with half an hour unpaid lunch break and Friday 0800 hrs to 1400 hrs)
Salary: £TBC Per Annum (depending on experience)
Reporting to: Production Planning Manager
Start date: As soon as possible
Job description and main responsibilities:
1. Manage the UK based newsprint, KLB and CCM customer accounts
2. Process newsprint, KLB and CCM orders on the Tieto system
3. Coordination of the production trim patterns for customer orders on the PM7 newsprint machine
4. Ensure that optimum planning efficiency is achieved and customer delivery expectations are maintained
5. Co-ordinate PM7 optimisation based upon the mix of customer orders received and machine requirements, incorporating lead time and capacity management controls
6. Manage stockholding levels for Lynn PM7 customers, across a range of multiple product grades
7. Manage stockholding levels in external warehouses for CCM and KLB
8. Manage CCM customer stocks and co-ordinate the shipping requirements to maintain adequate stock coverage
9. Ensure that customer orders are made within specified time criteria, meet with contractual commitments and manage customer demands
10. Communicate with UK newsprint, KLB and CCM customers directly via email and telephone
11. Manage customer complaints regarding deliveries, manufacturing, stock holding levels and invoicing. Direct the complaints to the appropriate persons for prompt resolution
12. Generate credit/debit notes and rebates through the Tieto system
13. Work in conjunction with other departments and colleagues in Germany
14. To comply with all UK & European H&S legislation
15. To comply with all company policies and procedures
Secondary responsibilities:
16. Deputise for the Production Planning manager during peak times, on call and during absences
17. Sales cover for Newsprint, CCM & KLB during peak times and absences
18. Spreadsheet maintenance on a weekly basis
19. Customer stock lists
20. Problem solving
Essential knowledge, skills and experiences required:
21. Sales/customer service experience
22. Office/admin experience
23. A minimum of English and Maths GCSE grade 9-4 / A*-C
24. AS & A Levels or equivalent
25. Advanced Microsoft Office experience
26. Excellent written & verbal communication skills
27. Well-organised with excellent time-keeping
28. Attention to detail
29. Problem-Solving skills
30. The ability to work to deadlines and remain calm
31. A good team player who is able to work on own initiative
Desirable knowledge, skills and experiences:
32. Experience using automated ordering systems
33. Experience in stock and order control
Benefits:
34. Annual leave of 25 days per annum plus bank holidays, increasing by 1 day every third year to a maximum of 30 days per annum plus bank holidays
35. Private Healthcare
36. Life insurance
37. Salary Sacrifice Pensions up to 5% Employer if matched by Employee
38. Salary Sacrifice Cycle to Work scheme
39. Salary Sacrifice Electric Vehicle Scheme
40. Time served enhanced occupational sick pay between 50% and 80%
Start date – as soon as possible
Apply now, become part of our investment into the future!
Palm Paper Limited Poplar Avenue
Saddlebow Industrial Estate
King’s Lynn
PE34 3AL Norfolk
Kurzinfo
Fachbereich
Vertrieb / Marketing
Berufsgruppe
Fach- und Führungskräfte
Standort
King's Lynn (UK), Palm Paper Norfolk Poplar Avenue
Saddlebow Industrial Estate
King’s Lynn PE34 3AL
2025-08-15