If so, we have a fantastic opportunity for an Administration Officer to help the ADI Approvals and Decisions team in taking responsibility for the administration of a range of ADI tasks such as first application to removal and we would love to hear from you!
Benefits
* Employer pension contribution of 28.97% of your salary.
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday.
* Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below! Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers.
Responsibilities
* Processing all applications including initial applications, trainee licences, first registration, renewal, re-registration and dealing with all related queries.
* Obtaining representations from instructors and making evidence-based recommendations to the Registrar for second trainee licence applications, non-compliance with conditions of first trainee licences and standards check refusal or failure.
* Dealing with notifications of ADI's driving convictions and issue appropriate warnings or refer to the Fit and Proper team as appropriate.
* Assisting the appeals Manager to collate all evidence for statements of case and appeal hearings.
* Processing removals from the Register, including requests for refunds and ex gratia payments.
* Dealing with telephone, email and written enquiries about registration promptly.
* Prompting digital by default by encouraging and assisting instructors to update their details and make applications online as first option.
* Following the agreed process on receipt of notification from ADIs who are unable to instruct due to ill health or maternity.
* Dealing with the administrative process for ADIs who wish to resign from the Register
Do you love to provide fantastic service?
Disability Confidence
Disability confident. A disability confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
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