Graduate Broadcast Systems Engineer What are we looking for? The Graduate Broadcast Systems Engineer role sees you in at the heart of Techex in our Technical Team working across pre-sales, design, implementation, and support to delight our broadcast customers. You will be learning from and working within a Team of multidisciplinary broadcast engineers providing world class technical support, solutioning and design, proof of concepts and commissioning to support live broadcast systems. Applicants will be a recent graduate or postgraduate or be graduating in summer 2024 from a technical degree (BSc or MSc PhD) and have a technical background in video/broadcast and a strong understanding of networking. Applicants must reside in the UK and be eligible to work as we are unable to offer sponsorship for this position. Who are we? Techex is a UK based global leader in innovative IP and cloud broadcast solutions and software. Trusted by premier global broadcast and media customers with their most valuable live workflows, Techex transports and transforms the highest value live video over IP and in the cloud. We both build our own software, and partner with world-class technology companies who share our mission to pioneer the way IP and the Cloud are used in close collaboration with our clients. Techex are entering a phase of accelerated growth following significant private equity investment, we are evolving and developing our talented team of experts whilst continuing to grow and expand Techex geographically and build on the strong customer relationships we already enjoy. This is an exceptionally exciting time to be joining Techex with scope for great impact across the organisation. The Role. Providing outstanding 1st and 2nd level support for our own software and technology partner solutions Ensuring that customer requests are documented, tracked, and resolved in a timely manner to maintain customer satisfaction and escalate and manage problems through our manufacturer partners as required. Have a positive customer-oriented attitude, solid verbal and written English communications skills. Pro-actively diagnose, update and fix customer issues. Work with the rest of the technical team to solve problems. Carry out remote diagnostics and resolve issues. Configure equipment and test equipment, both remotely and in the office Escalate and manage problems through our technology partners as required. Collaborate with your team, customer, and partners to produce innovative solution design and document in a timely manner. Essential Passion for leading-edge technology A talent for problem-solving and logical thinking High level of competence and experience using computer systems Ability to manage priorities, and strong initiative to accomplish tasks. Experience with Linux server operating systems Knowledge of IP networking (including TCP, SNMP, RTP, multicasting, routing) Desirable Hands-on experience configuring and troubleshooting L2, L3 switches at the command line interface (CLI) Knowledge of analogue and digital audio-visual standards Knowledge of audio/video and media transport (DVB, MPEG-2&4) Experience of using network analysis/packet capture tools such as Wireshark Ability to use test equipment/software to analyse MPEG streams. Understanding of real time transport protocols such as RTP, UDP and MPEG-TS Our Values and Benefits We have just secured Great Place to work accreditation and our core five values of Integrity, Innovation, Family, Customer-First and Expertise are vital to our success. We seek out individuals who enjoy developing their professional skills and are always learning new things whilst supporting and sharing their learnings with others. Techex is entering a period of accelerated growth, so we seek out talented professionals who are keen to scale up with Techex as we grow fast. We have a flexible working policy, and you are empowered to work in a way that sets you up to be successful and deliver the necessary impact in your role. This is a hybrid position so will be a mix of time in the UK Headquarters in Bracknell, with our customers and at home. In addition to competitive salaries and bonus schemes, we offer a package of flexible benefits you can design to suit your needs. Private Medical or Healthy living allowance Life Assurance Company Pension matching up to 5% Wellbeing support for you and your family (including bereavement, probate and menopause support, access to virtual GP and more) Discounted gyms, family savings and discounts Cycle to work scheme. EV charging onsite. Onsite discounted café and excellent free barista coffee Ongoing training and professional development