In Store Store Basingstoke Location Basingstoke, Hampshire Contract type Permanent Position type Full Time Salary £12.60 p/h £3.00 p/h unsocial premium Closing date: 12th February 2026 How We Hire Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves. About the role This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate. All the details Work Pattern Week 1 Monday: 03:00 - 11:00 Tuesday: 03:00 - 11:00 Wednesday: 03:00 - 11:00 Friday: 03:00 - 11:00 Saturday: 03:00 - 11:00 Week 2 Sunday: 04:00 - 12:00 Monday: 03:00 - 11:00 Tuesday: 03:00 - 11:00 Thursday: 03:00 - 11:00 Friday: 03:00 - 11:00 Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00. Under 18 disclaimer This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. At M&S our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly. Are you ready for it? Take your marks and get ready to apply. Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key Accountabilities Serve our customers efficiently, both on the shop floor and at service points Keep the store clean and tidy, ensuring that our shelves are always stocked with product Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store. Build expert product knowledge to sell and recommend our products and services We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time Key Capabilities High levels of customer service Committed to delivering excellent work with great attention to detail Open to and acts upon feedback, asking for this regularly Takes accountability for planning and managing own workload efficiently Strong communication skills Adaptable to changing situations Builds positive relationships by being a good listener Good level of digital capability Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. Our Support Mentorship It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system. Flexible working We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone. Benefits Wellbeing hub Get access to resources to support your wellbeing, including a free virtual GP service. Colleague Networks We want you to feel supported, no matter what. LGBTQ Network Proactively representing LGBTQ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers. Health and Wellbeing Network Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers. Gender Equality Network Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all. Menopause Network Initiating and encouraging open conversations about menopause by offering support and sharing experiences. Cancer Network Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer. Family & Carers Network A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources. Culture and Heritage Network Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers. Forces Community Network Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace. How to Apply Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help. Send us your application Fill in our short application form and hit submit. Online assessment We’ll invite you to take part in an online assessment. This could be before or after your interview. In-person assessment centre We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to. Decision After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.