Reference: Customer Care Admin_1752147909
Posted: July 10, 2025
A leading house builder have a requirement for a Customer Care Administrator to provide maternity cover (3 - 6 months).
Reporting to the Customer Care Manager you will support them with administrative duties for the Customer Care team. Duties and responsibilities include:
* Work closely with the Customer Care Manager to ensure that relevant administrative tasks are dealt with efficiently
* Perform general departmental administration tasks as and when required to meet the needs of the department
* Manage and maintain relevant filing systems and databases
* Liaise with internal and external customers/contacts to ensure a smooth flow of information
* Monitor costs incurred by the department
* Ensure effective and efficient processing of documents through Company systems, working within set time frames
* Monitoring the Customer Care inbox to ensure emails are dealt with effectively
* Liaising with nominated subcontractors
* Making courtesy calls to new and existing customers to book and follow up defect works
Skills and experience required:
* Experience of working in an administration/secretarial role.
* Intermediate to advanced level of proficiency with MS Office programs and a good standard of written English.
* *Experience in using Dynamics software - ideal.
* Ability to generate professional correspondence unaided.
* Self-disciplined individual, with demonstrably good time management skills and the ability to manage a number of priorities
* Ability to multi-task, and work efficiently and accurately under pressure
* Team players who are supportive of colleagues
* Professional and pleasant manner in dealing with internal and external customers
* Excellent telephone skills
Contract duration: 3 - 6 months - there is also a possibility of the role being extended or turning into a permanent role
The company are offering a competitive salary and package. Working hours are 8.30am - 5pm Monday to Friday (37.5 hours/week). Please note this role is an office-based role .
If you are interested in this role and available for an immediate start, please contact Carl at Fawkes & Reece or apply via the link provided.
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