Step into a pivotal role as a Technical Implementation Manager, where you'll lead the onboarding of clients with advanced payment and cash management solutions. Our dynamic team is committed to innovation, ensuring seamless integration and excellent client experiences.
As a Client Technical Onboarding Vice President in Payments, you will be responsible for leading the technical implementation of payment solutions for both corporate and financial institutional clients. You will collaborate closely with our Product, Digital Channels, Sales, and Implementation teams to facilitate client onboarding across various JP Morgan payment channels, utilizing Host-to-Host, SWIFTnet FileAct, and API technologies. You will be at the forefront of initiatives to attract new clients and deliver end-to-end implementations that optimize their payment and cash management processes.
Responsibilities:
1. Lead the technical implementation of payment solutions for a diverse, global portfolio of corporate clients, ensuring high-quality service and successful project delivery.
2. Manage multiple complex payment integration projects simultaneously, prioritizing tasks, resources, and stakeholders across time zones.
3. Conduct in-depth technical scoping meetings with corporate clients to understand their current systems and future needs, ensuring alignment with JP Morgan channels and industry standards.
4. Draft and present comprehensive Statements of Work (SOWs), clearly outlining project deliverables and timelines.
5. Support clients in migrating from various TMS or updating their payment formats (e.g., SWIFT to ISO XML) in line with evolving industry standards and regulatory requirements.
6. Serve as the technical advisor for clients, providing guidance on best practices, troubleshooting during implementations, and identifying opportunities to streamline payment processes.
7. Collaborate with cross-functional teams, including Product, Sales, and Implementation, to ensure client satisfaction from pre-sale to post-implementation.
8. Contribute to the ongoing development of payment solutions by providing feedback and insights to Product teams.
Qualifications:
* Strong project management skills.
* Good understanding of payment systems, including ISO XML standards, SWIFT, APIs, and H2H file transmissions.
* Excellent knowledge of Cash Management solutions and Treasury services.
* Exceptional verbal and written communication skills, with the ability to present technical solutions to both technical and non-technical audiences.
* Experience working in a client-facing role, with a demonstrated ability to build relationships and support clients.
* Proven track record of driving results by taking initiative.
* A collaborative team player capable of working cross-functionally with Product, Sales, and Technology teams.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to prominent clients worldwide. Our approach emphasizes building trusted, long-term partnerships to help clients achieve their objectives. Our Global Banking and Commercial Banking divisions serve a wide range of clients, including corporations, governments, and institutions.
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