We are seeking a dedicated and proactive Estates Officer to join a highly respected Housing Association. This role is pivotal in ensuring the safety, cleanliness, and compliance of their estates and communal areas. If you are passionate about delivering high-quality, customer-focused services and thrive in a collaborative environment, we encourage you to apply.
As an Estates Officer, you will:
- Deliver high-quality estate caretaker services, including cleaning, minor repairs, and maintaining communal areas.
- Conduct regular safety inspections, including fire alarms, smoke vents, emergency lights, and legionella checks.
- Identify and address compliance breaches, escalating issues as necessary.
- Collaborate with team members to improve estate services and ensure customer satisfaction.
- Act as an ambassador for the organisation, maintaining effective communication with customers and stakeholders.
- Ensure compliance with health and safety policies, completing risk assessments and maintaining accurate records.
- Report incidents such as vandalism, crime, and safeguarding concerns.
- Maintain equipment and materials in good working order.
To succeed in this role, you should have:
- A strong record of achievement in estate caretaking or a related field.
- Relevant gardening or cleaning qualifications, or equivalent work experience.
- A full, valid driving license.
- Comprehensive knowledge of caretaking and gardening services.
- Strong decision-making skills and the ability to manage risks effectively.
- Excellent written, verbal, and interpersonal communication skills.
- A commitment to delivering excellent customer service and promoting diversity and inclusion.
Your daily activities will include:
- Conducting safety checks and inspections of communal areas.
- Cleaning, litter picking, and performing minor repairs to maintain high standards.
- Ensuring communal bin stores are safe and tidy.
- Responding to customer complaints and feedback to improve services.
- Collaborating with team members to address estate-related issues.
- Reporting incidents and ensuring compliance with health and safety regulations.
- Attending meetings and training sessions to stay updated on best practices