Venesky-Brown’s client, a public sector organisation in Dalkeith, is currently looking to recruit a Helpdesk Administrator as soon as possible until June 2025 on a rate of £13.52/hour PAYE. This role will based onsite in the office, working 35 hours per week. The shift patterns are listed below- 9am-5pm, Saturday-Wednesday 9am-5pm, Thursday-Monday 1pm-9pm, Monday-Friday Responsibilities: - Manage large amounts of inbound calls and emails in a timely manner. - Identify customer’s needs, clarify information - Record all conversations in our CRM system in a comprehensive way - Build good working relationships in order to engage with customers and colleagues effectively - Frequently attend ingoing training and briefs to improve knowledge and performance levels - Focus on meeting Service Level Agreement targets and timescales Essential Skills: - Previous experience in a contact centre/customer services/support role. - Proven ability to deal with all enquiries and work as a productive member of the team. - Strong phone and verbal communication skills along with active listening. - Good communication, interpersonal and organisational skills. - Excellent customer service skills. - Be able to understand written and verbal communications. - Good attention to detail. - Good, general administrative skills. - PC literate with proficient and accurate keyboard skills. - Good working knowledge of Microsoft Office. - Flexible working approach and ability to work on own as well as part of a team. - Experience of working to tight deadlines. - Good written communication skills. If you would like to hear more about this opportunity please get in touch. INDADMIN