Job Description
As a Fraud analyst within our Critical issues team, you will report into the Critical Issues Team Lead. You will focus on helping the business through analysing our activity to identify and quantify fraud risks and bad demand, scope mitigations and drive recommendations to make the Ubisoft ecosystem safer for our players. You will identify opportunities to reduce player and internal team exposure to fraud by understanding bad demand volume and fraud risk for our operations.
Using your experience, you will use data to initiate discussions and actions, influencing our internal teams to deliver meaningful change.
Key responsibilities:
* Provide expertise on internal and inbound fraud risk.
* Detect and analyse fraudulent activity, identifying patterns and behaviours across our support ecosystem and beyond.
* Create and present clear reports showcasing insights and making clear recommendations for mitigatory actions.
* Provide subject matter expertise for project teams developing mitigations based on our vulnerability reports.
* Develop and implement appropriate policies, monitoring adherence against new risks and updating regularly as new threats are identified.
* Collaborate with the wider organisation on fraud and bad demand reduction initiatives.
* Support our incident management, problem management and event management teams in understanding identified risks that could impact their functions.
* Quantify and monitor the impacts of detected risks and the values of remediation.
Qualifications
* Existing Fraud operations experience
* Experience with customer relationship management, internal fraud reduction and risk management
* Proven track record of utilising large data sets to gain insights
* Familiarity with ITIL4 practices and service management principles (desirable but not essential)
* Excellent stakeholder communication and relationship-building skills.
* Strong organisation, delivery planning, and prioritisation skills
* High level collaboration experience
* Passion for games, players, and community-focused service delivery.
Additional Information
In line with Ubisoft's hybrid work model, our flexible work policy includes a minimum of three days per week in our Newcastle office, with the option to work from home up to two days.
Benefits
With Ubisoft CRC, you will receive a competitive salary along with:
* Personal performance bonus
* Private Health Insurance (including eye care and dental)
* Life Assurance
* Long Term Disability Insurance
* Pension
* Significant discount on the world’s best video games
* Access to Ubisoft's back catalogue on PC
Perks:
* We work in the heart of Newcastle city centre, right on top of Haymarket metro station in a lively, international and creative space.
* A kitchen stocked with cereals, fruits, unlimited filtered water, teas, coffee
* Regular professional and social events
* Flexible working hours
* A casual dress code
* Fun, we like to work hard but have a laugh too!
Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community.
Company Description
Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.
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