Location: Bristol or Manchester hybrid (regular travel to partner sites across the UK and Ireland as needed)
Role Type: Permanent (full-time preferred, flexible working considered)
Role Summary
Lead change activity within programmes, ensuring that new systems, processes and ways of working are successfully adopted and embedded. This is a delivery-focused consulting role for a flexible and proactive change professional to make a meaningful impact in a university setting.
About PACT Solutions
PACT Solutions is a specialist management and digital transformation consultancy working exclusively with higher education institutions across the UK. We help universities solve complex challenges across strategy, student records, data, change and delivery. As we grow, we want to strengthen the way we run the business internally while protecting the quality, culture and partner focus that have made us successful.
The Role
Own and deliver change activity across programmes, working closely with delivery, data and partner teams to ensure change is structured, aligned and delivers sustainable outcomes.
What You'll Be Doing
* Lead change delivery
* Conduct change impact assessments and design interventions
* Drive readiness activity and manage adoption risks
* Design and deliver stakeholder engagement approachesDevelop communications, training and support materials
* Track adoption and ensure change can be embedded
* Maintain governance (RAID, reporting, documentation)
* Contribute to internal tools, methods and continuous improvement
Our Values
Our values sit at the heart of everything we do: Partnership: We work with you, not for you. Integrity: We do the right thing, even when it requires difficult conversations. Inquisitive: We dig deeper to uncover what will truly deliver value. Transformative: We focus on outcomes that create lasting, measurable improvement.
Why join PACT
Take ownership of meaningful change delivery across major transformation programmes while developing your consulting capability in a fast-growing, supportive environment. This role sits at the Consultant level within PACT's consulting career pathway (Analyst → Consultant → Senior Consultant → Lead → Principal), with increasing responsibility for delivery, stakeholders and impact.
Requirements
What we're looking for
* Experience in change, transformation or delivery roles
* Strong understanding of change management principles
* Experience delivering change activity within programmes
* Ability to translate system/process change into user impact
* Strong stakeholder engagement and communication skills
* Organised, analytical and proactive
Desirable
* Change certification (e.g. PROSCI, APMG)
* Higher education or transformation programme experience
* Consultancy or system implementation exposure
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