The Value
At SnapOn Software, we believe our people are our greatest strength. We put our talented team members first and invest heavily in their learning and career growth. We consistently create opportunities to learn, innovate, and lead, combining advice with action to develop experts who are knowledgeable, passionate, and impactful.
We are committed to fostering a culture built on integrity, collaboration, and growth, and we are proud to be an equal opportunity employer. As part of our growing global network, you’ll have opportunities to collaborate with international teams and clients—and potentially help drive our global expansion.
The Grind
We’ve been recognized for excellence, but we’re always striving to do better—and that starts with you. SnapOn Software operates at the intersection of business and technology, requiring entrepreneurial drive, curiosity, and an eagerness to learn.
No matter your role, you’ll be an integral part of the team, working across engagements of varying sizes and industries. In our progressive environment, the projects you support will accelerate your business acumen, technical expertise, and professional growth.
The Role
As a Customer Success Manager, you will play a pivotal role in ensuring customers achieve maximum value from our Microsoft 365 and Appficiency NetSuite products. You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth.
This role is ideal for someone who can work independently, exercise sound judgment, and build strong, value-driven customer relationships.
Role split: ~80% Customer Success / ~20% Sales Support
Primary customer focus: Dutch-speaking markets, Nordic countries, and EU clients
The Commitment
* Deliver product demonstrations
* Guide potential customers through a 30-day trial of the product
* Manage new customers and partners through the product onboarding process
* Encourage customers to uptake additional products where necessary
* Develop healthy customer/partner relationships
* Create and update the product knowledge base articles
* Support with marketing content, including blogs and webinars
* Evaluate and analyze customer needs and support requirements
* Act as a customer advocate to raise product feedback
* Troubleshoot issues and manage support ticket lifecycle
* Assist in account management for customer/partner renewals through the CRM
The Talent
* Excellent written and verbal communication skills
* Outstanding troubleshooting ability
* Effective organization and time management
* Ongoing desire to expand personal skill base
* Good customer support experiences
* Able to work independently and as part of a team
* Experience working for SaaS companies or Microsoft technologies
* Fluency in Dutch and English required
* Open to flexible travel across EU regions as needed