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Customer services advisor

London
Halfords
Customer service advisor
Posted: 13 October
Offer description

Overview

Apply now Job no: 561053
Work type: Part time, 20 hours per week
Site: Beckton, Gateway Retail Park
Categories: Retail Colleagues
Location: Greater London
Salary:£11.30 - £13.51 per hour
Business Area: Retail

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.


Responsibilities

* You’ll be working on customers’ vehicles in our car park and on bikes in-store, delivering a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.
* Deliver market-leading standards of service and help customers with enthusiasm for cars and bikes.
* Develop practical problem-solving skills and the ability to work quickly and efficiently.


Requirements / Qualifications

* Experience of delivering great customer service, ideally in a retail sales environment.
* A proactive approach to helping customers and understanding their needs.
* Availability to work on a rota basis, including weekends.


Desirable

* Some knowledge and skills in car parts fitting and cycle repair.
* Some experience of working towards and achieving sales targets.


Salary by age

* Age 21+ £13.51 per hour
* Under 21 £11.30 per hour


Benefits

* Store discount, with 25% off most products across Halfords and Tredz
* Employee discount, with up to 50% off your garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
* Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
* Employee wellness programme offering free, independent, confidential support and counselling 24/7
* Fantastic Trade Price Bike Scheme - buy one bike per year at a significant discount
* Life Assurance
* Uniform
* Option to join our Sharesave scheme: save to purchase shares at a 20% discount
* Cycle to Work scheme
* Wagestream – access up to 30% of pay as you earn it
* Health Cash Plan - cashback towards healthcare costs


Equal opportunity

Not sure you meet all the criteria? Wed encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. Were an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.


How to apply / Additional info

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