Customer Service Administrator
Shrewsbury
Temporary minimum of 3 months
Monday-Friday, 8:00am5:00pm
£13.50 per hour
Our successful client based in Shrewsbury are looking for an Administrator to join them on a temporary basis. The requirement will be for at least 3 months and there is a possibility that it could become a longer-term opportunity. This role be to provide a communication channel to your assigned client, updating them on job status and lead times etc.
Duties will involve:
Supporting the Account Manager with the administration and running of allocated accounts
Supporting clients, acting as a point of contact to obtain progress reports and discuss details relating to the works or account
Updating clients through portals, E-mails and telephonically regarding the status of assigned works
Monitoring the progress of works and keeping the relevant clients informed
Ensuring all engineer paperwork is completed and filed correctly so that the works can be invoiced with minimal delay
Monitoring agreed SLAs and KPIs relevant to each client, ensuring targets are met
Raising work requests on in-house systems, gathering relevant information pertaining to the works to identify the skills sets required for the works to be completed
Raising and requesting uplifts in line with the agreed budgets for works that are required to go beyond client contractual limits
Delivering a high level of customer service, communicating with both internal and external customers
Requesting uplifts from clients where required
General administrative duties as and when required
These are illustrative duties. The post holder will be expected to become involved in a range of work within the company as the needs of the business grow.
Skills and Experience
Previous experience in a similar administration role
Confident communicating with customers at all levels
Professional telephone manner
Accurate data entry skills
Available to start immediately
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours .If you do not hear from us within this time your details wont be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client.Whether youre seeking a new permanent position, temporary assignment or contract youll find us easy to deal with.Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.Prince Personnel specialise in commercial, accounts and finance and technical recruitment.With the best jobs around we are an independent agency working hard for you.
Reference: SW26626
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