Medical Secretary/PA - Band 4 - 35 Hours per week - Fixed Term 12 months
An opportunity has arisen for a Medical Secretary/PA to work within the General Medicine Department. This post will be to support the Consultants and Nurses and to provide a high quality, efficient and effective administration and secretarial service.
You will be responsible for ensuring work is completed within strict timescales, supporting clinical & non-clinical activities. You will need to exercise your judgement and initiative based on experience and knowledge of arising problems and take appropriate action to resolve situations, including follow up of investigation results, ensuring that all results are presented to medical staff and subsequently actioned in a timely manner. You will have the ability to remain calm when working under pressure, prioritise your workload and to deal with confidential and sensitive issues in a professional manner with tact and diplomacy. You will be able to communicate in a professional manner with patients, relatives, Trust staff and other departments and have a compassionate nature.
Please see job description and person specification for more information.
Main duties of the job
Provide a comprehensive secretarial service to Medical Consultants and Team, including typing of letters, medical reports, filing, maintaining team diary, dealing with enquiries and arranging appointments. Work as a member of the Department Team, supporting other team members as necessary and ensuring good communication channels are maintained.
About us
West Suffolk NHS Foundation Trust is a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services. It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Job responsibilities
Ensure work is completed within strict timescales, support clinical & non-clinical activities, and provide a high-quality administration and secretarial service.
Person Specification
Education and qualifications
* Good standard of general education (including Maths and English GCSE or equivalent)
* RSA II or equivalent typing
* AMSPAR Certificate
Experience and knowledge
* Previous experience as PA or secretary/administration experience
* Previous NHS or related environment
* Medical terminology
* Customer care experience
Skills and abilities
* Accurate keyboard Skills
* Able to demonstrate skills that ensure tasks are completed accurately and within a given timeframe
* Knowledge of the hospital administration system
* Understanding of databases
* Able to take minutes
* Clear and precise communication skills
* Good telephone manner
* Able to work in a pressured environment
* Able to meet deadlines
* Good interpersonal skills
* Friendly and helpful manner
* Caring attitude
* Ability to work on own initiative or part of a team
* Flexible approach to working hours and duties
* Able to demonstrate an understanding of issues relating to confidentiality
* Proven record of good timekeeping and attendance
* Team Player
Employer and application details
Employer: West Suffolk NHS Foundation Trust
Salary: £27,485 to £30,162 a year (pro rata)
Contract: Fixed term, 12 months
Working pattern: 35 hours per week
Reference number: 179-7486756-M
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