Job Description
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process.
ITIL Processes awareness and adhering to ITIL process workflow. \n Ensuring that the IT processes are adhered to \n Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices. \n Tracking work tickets on ITIL based ticketing system like Service Now.
\n Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues. \n Performs repairs on computers, laptops, printers and any other authorized peripheral equipment \n Coordinates with IT vendors and ensures the site is up an running. \n Performing asset inventory activities as needed \n Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives/etc.
\n Providing frontline customer Support, including har...