Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Administration Officer
The closing date is 22 July 2025
An exciting opportunity has arisen for a motivated and suitably experienced part-time Administration Officer (Band 3) to join our busy administrative team at Greenacres Centre, Ashington.
The successful candidate will work alongside our existing administration team to provide administrative and secretarial support to both the Triage Hub and the Central Community Treatment Team.
This is a busy service, and the post holder will provide a comprehensive, high quality secretarial/administrative service at all times. You will undertake a variety of tasks assigned by the clinic managers and administration team lead.
If you are enthusiastic, reliable, and enjoy working in a fast-paced environment where you can make a difference, we would love to hear from you.
Main duties of the job
This is a varied role, supporting key functions of the team. The successful candidate will deliver a proactive and comprehensive administrative service, including but not limited to:
* Supporting and minuting Multi-Agency and Triage meetings
* Updating and maintaining accurate records using RiO (electronic patient information system)
* Typing letters and reports accurately and in a timely manner
* Managing correspondence and communications efficiently
* Managing incoming enquiries and telephone calls professionally
* Liaising with internal teams and external stakeholders
* Greeting visitors and coordinating appointments and meetings
* Providing general administrative support as required under the direction and guidance of the Admin Team Lead
* Offering cross-cover support during periods of staff absence, including reception duties.
* You will be expected to work independently, manage a busy workload, and prioritise effectively to meet tight deadlines.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
We offer:
* A supportive and friendly working environment
* Access to NHS pension scheme and a range of staff benefits
* A generous and competitive annual leave allowance
* Employee wellness and wellbeing initiatives
Job responsibilities
You will be expected to work independently, manage a busy workload, and prioritise effectively to meet tight deadlines.
We are seeking experienced candidates who can demonstrate:
* Excellent organisational, communication, and interpersonal skills
* Ability to work under pressure and use initiative
* Attention to detail and a high standard of written communication
* Proficiency in Microsoft Office applications
* Previous administrative or secretarial experience, including minute-taking experience, preferably in a healthcare setting and including typing live during discussions
* Fast, accurate advanced typing/keyboard skills (audio-typing skills and experience is also desirable)
* Confidence in using electronic patient record systems (e.g. RiO though training will be provided)
Essential qualificationsmust be clearly evidenced in your application, as outlined in thePerson Specification.
Shortlisted candidates will be required to complete atyping testas part of the selection process
Communication regarding your application will be sent via the email address provided, therefore, please ensure this is checked regularly.
Please find attached job description for full details.
Advertising date : 8th July 2025
Closing date : 22nd July 2025
We welcome your application.
Person Specification
Qualifications
* General level of education to O-Level/GCSE or equivalent (A-C grade or equivalent, including English and Mathematics)
* Word-processing qualifications at Level 3 (OCR/RSA Level 3 or equivalent skills and demonstrable experience)
* An Audio Typing qualification or demonstrable equivalent experience
* NVQ Level 3 or QCF Level 3in Customer Care (or equivalent)
* NVQ Level 3 or QCF Level 3 in Business Administration (or equivalent)
Skills
* Able to communicate effectively at all levels, both written and verbal. Excellent interpersonal and communication skills
* Good organisational and planning skills, using own initiative. Ability to prioritise and process information according to urgency
* Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
* Discrete in handling confidential and sensitive information
Experience
* Previous secretarial or clerical experience, minimum 1 year
* Experience working with software packages including Microsoft Word, Excel, PowerPoint, and Patient Information Systems (e.g. RiO)
* Note-taking experience, ideally including live typing during discussion
* Prioritise and plan own workload to meet deadlines
* Working in a team
* Knowledge of NHS Policies and Procedures
* Experience in using stock ordering and petty cash systems
* Experience of working with medical records filing systems
* Knowledge and understanding of medical and/or specialised terminology
* Willingness to learn
* Working in healthcare or similar setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
£24,625 to £25,674 a yearpro rata per annum
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