Overview
The post holder will manage the Reception desk and provide administrative support in the following areas, Main Theatres and Hand Trauma. You should be confident in dealing with issues of confidentiality and ensuring patients details are accurately recorded. You will work collaboratively alongside the clinical team to ensure all service users are welcomed in a professional manner. A good level of clerical experience is required, and a good working knowledge of IT systems, although full training of our systems will be provided.
The post holder is expected to deliver a responsive and high quality service to patients and their relatives/carers. Present a positive image of the service and the Trust by offering a warm welcome and reassurance to patients and relatives/carers who may be anxious upon their arrival. Manage the reception desk and ‘front-of-house’, greeting patients and visitors, ensuring they are directed to the appropriate waiting area or other departments as required.
Responsibilities
* To manage the Reception desk including greeting patients and visitors and directing them to the appropriate service.
* To answer all non-clinical enquiries in a professional, empathetic, polite and courteous manner.
* To undertake clerical duties as directed by clinical staff on duty or the Clinical Services Manager.
* To book patients in for procedures, entering/updating demographic details on appropriate booking systems.
* To take and relay accurate messages for clinical staff and prioritise information as required.
* Liaise with medical secretaries and ward clerks in other areas/departments across the Trust.
* Deal with queries and challenging patients at reception, knowing when to escalate to senior staff or request assistance.
* Book patients into the Unit and into Review clinics as directed by Clinical Team Leader/Service Manager.
* Collect and deliver post and notes to other departments within the hospital under the direction of clinical staff.
* Undertake photocopying, distribute copies, and collate stationery requests for ordering as required.
* Ensure waiting areas are clean and tidy, reporting any issues to the Clinical Service Manager.
* Undertake daily and monthly filing; arrange transfer of files to Medical Records; enter basic data onto standard programmes (e.g., Excel).
About the Employer
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond. A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes. At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends. Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Requirements / Qualifications
* Ability to handle confidential information and ensure patient details are accurately recorded.
* Excellent communication skills, teamwork, and adaptability to changes in the service.
* Good level of clerical experience and IT system knowledge; full training on our systems will be provided.
This advert closes on Monday 13 Oct 2025
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