Job Description
To support the Expeditors fast paced facility in the pursuit of Warehouse Excellence by promoting a culture of safety and security in a facility that is efficient and meet high quality standards through continuous improvement and modernisation.
1. Hands‑on leadership, supervision, and coaching of warehouse teams
2. Weekly team / huddle with Warehouse Lead
3. Monthly 1-on-1’s with Warehouse Lead
4. Assist and/or set with the annual mid & end year reviews with the Warehouse Lead
5. Assist and/or set annual improvement objectives for Warehouse Leads
6. Assist in execution of District Tactical Business Plan
7. Ensure a safe and secure work environment
8. Responsible for execution of Expeditors warehouse procedures, safety and compliance standards
9. Maintain a clean and professional facility (as per local standards)
10. Responsible that all equipment is maintained in a safe operational condition including the required maintenance contract
11. Provide weekly/monthly/annually input to warehouse budget, includes staffing and overtime expenses, equipment procurement and maintenance, and facility repair
12. Ensure your teams are staffed to meet demand including a flexible work force
13. Oversee all aspects of warehouse staffing, includes permanent and contingent staff
14. Ensure coverage of operations with staff who have the appropriate certifications
15. Assist with Interview, onboard, develop, and support staff within area of responsibility, includes permanent and contingent staff, according the trainings schedule
16. Support employee versatility (cross training)
17. Responsible for execution of the processes in the area of responsibility, following operational standards (OPS) and KPI expectations
18. Improve safety, quality, delivery and cost reduction through continuous improvement methods
19. Participate in transitioning and onboarding new customers
20. Manage, prevent, and resolve inventory, over/short/damage, process and customer exceptions
21. Assist with perform process audits to ensure security and safety of people, facility, and freight
22. Allocate workloads within team to ensure smooth operations during peak activity or staff absence
23. Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
24. Oversee and ensure compliance with Expeditors Operational Process Standards
25. Meet compliance requirements of GDP/Healthcare and Food Safety requirements at all times.
Expeditors Key Performance Expectations
26. Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
27. Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
28. Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
29. Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
30. Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
31. Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
32. Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
Qualifications
Qualifications, Experience and Education Requirements:
33. Inventory management
34. Self-reflecting and open to feedback
35. Initiative and ability to work in autonomy
36. Proven leadership attitude and background
37. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
38. Software proficiency skills (e.g., MS Excel Formulas and Pivot Tables, MS Word)
39. Conflict resolution
40. Listening skills
41. Providing feedback
42. Teamwork
43. Building team environment
44. Coaching for development
45. Customer focus
46. Managing meetings
47. Problem solving
48. Process improvement
49. Time management
50. Global Logistics Industry knowledge