Job Description
Your new companyWe are seeking an experienced and customer focused Local Housing Manager to play a pivotal role within a retirement living scheme for older people. This is a highly visible, rewarding role at the heart of a housing community, combining housing management, resident engagement, health and safety, and partnership working.The Local Housing Manager is responsible for the day-to-day management of the scheme, ensuring residents feel safe, supported and able to live independently in their own homes. No two days are the same, and the role offers real scope to make a meaningful difference to residents' lives.Your new roleProperty & ComplianceEnsure all health & safety, compliance checks and audits are completed, recorded and acted uponManage responsive repairs and support planned maintenance worksProcure and manage local contractors (e.g.
cleaning, gardening, window cleaning)Maintain communal areas to a high standard and manage void properties effectivelyEnsure buildings are safe, secure and welcomingHousing Management & PerformanceAssist with setting and monitoring court budgets and monthly accountsManage rent accounts, taking proactive arrears prevention actionsOversee lettings, allocations and waiting lists in line with policy and nomination agreementsMaintain accurate, GDPR-compliant records across all systemsResidents & CommunityCreate a 'lively court' by organising social activities and community engagementProactively tackle social isolation and promote resident wellbeingManage anti-social behaviour cases sensitively and in line with policyRespond to complaints and concerns, escalating where appropriateCarry out welfare checks and support tenancy sustainmentSignpost residents to external support agencies including welfare and benefits adviceEnsure safeguarding concerns are identified, recorded and escalated appropriatelyPeople Management (where applicable)Support recruitment, induction and line management of on-site staffManage performance, training and development to maintain high service standardsWhat you'll need to succeedEssentialExcellent communication, literacy and numeracy skillsStrong organisational skills with the ability to manage competing prioritiesCompetent IT skills, including email, documents, spreadsheets and online systemsA calm, professional approach in challenging or emotive situationsCommitment to equality, diversity, safeguarding and health & safetyDesirableExperience in housing, retirement living, supported housing or a similar environmentKnowledge of issues affecting older people and vulnerable groups (e.g. dementia, mental health)Experience managing contractors or staffHousing qualification (e.g. CIH Level 3 or 4)What you'll get in returnA varied, people-focused role with real community impactOngoing training and developmentSupportive management and professional working environmentCompetitive pay and benefits packageWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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