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Customer Service Representative - Coventry, Coventry
Location:
Coventry, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
b4acd6237458
Job Views:
2
Posted:
23.05.2025
Expiry Date:
07.07.2025
Job Description:
Salary: up to £28k + bonus + overtime!
Working hours: Rotating weekly shift - Monday to Friday
Week 1: 0600hrs to 1400hrs
Week 2: 10am to 1800hrs
Join a team that keeps the world moving! Currently undergoing refurbishment and will be the largest dealer in the area.
At Volvo Trucks, we are committed to driving progress and shaping the future of transport solutions. We are looking for a dedicated and customer-focused Customer Service Representative to join our team at our Coventry dealership.
Role Overview:
You will be a key contact for customers, delivering exceptional service and support. Your responsibilities include coordinating bookings, updating customers on repairs, and supporting administrative tasks to ensure smooth department operations.
Responsibilities include:
* Providing outstanding service in person and over the phone
* Scheduling service appointments and following up on inquiries
* Communicating with workshop teams regarding repairs and maintenance
* Managing data in service systems
* Handling invoices, warranties, and administrative support
* Resolving customer concerns professionally and promptly
Candidate Profile:
* Experience in customer service or administrative roles (automotive or transport industry a plus)
* Strong communication and interpersonal skills
* Excellent organizational and time management skills
* Proficiency with Microsoft Office and customer management systems
* Proactive problem-solving attitude and team spirit
Benefits:
* Supportive, inclusive team environment
* Ongoing training and development
* Pension scheme and benefits
* Work with a globally respected brand committed to sustainability
* 25 days holiday, increasing to 30 days plus bank holidays
* Discounts, gym memberships, theme park days, travel, hotel, and more
* Enhanced paternity/maternity leave
* Healthcare and dental insurance
Next Steps:
If you're excited to bring your skills and ideas, we want to hear from you! Apply today.
We value your data privacy and do not accept applications via mail.
About Volvo Group:
Our focus on Inclusion, Diversity, and Equity provides a safe environment for all. Even if you don't meet every qualification, please apply. Join us in shaping the future of transport, with nearly 100,000 colleagues worldwide committed to innovation and sustainability.
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