Senior Manager – Community Bank Branch Network
Hours: Full‑time
Working Pattern: Hybrid – time spent across branch locations and local office sites, with flexibility in line with our Flexibility Works policy.
What you’ll be doing
As a Senior Manager in Community Bank, you’ll take overall accountability for a group of approximately ten branches across the Enfield area of North London. You’ll act as a visible, trusted leader across your geography.
You will lead, coach and develop a team of Branch Managers, creating the conditions for your teams to deliver consistently strong customer outcomes. Your focus will be on building engaged, high‑performing teams who put customers at the heart of everything they do.
You’ll be responsible for the end‑to‑end operational performance of your branches, ensuring colleague availability, effective branch choreography and a safe, compliant environment. Working closely with your management team, you’ll respond to changing customer demand across branch, telephony and digital channels, making sure we’re there for customers when and where they need us.
Partnership will be key. You’ll work closely with colleagues across Community Bank and wider Group functions to support customers on their digital journey, identify their individual financial needs and ensure appropriate specialist support is in place – especially for vulnerable customers or those experiencing financial difficulty.
You’ll also lead and embed change, helping your teams adopt new initiatives effectively and fostering a culture of continuous improvement, insight‑driven decision making and feedback.
Essential Skills
* 5+ years senior people‑leadership experience leading managers or team leaders, with a consistent track record of building high‑performing, inclusive teams through coaching, feedback and clear accountability.
* Strong customer‑centric leadership capability, demonstrated through setting direction, role‑modeling behaviours, and translating customer insight into improved service, engagement and outcomes.
* Proven ability to influence and engage stakeholders at pace, creating alignment around shared goals and working collaboratively to deliver results.
* Experience leading operational delivery through others, balancing people, customer and business priorities while maintaining high standards, consistency and control.
* Demonstrated ownership of risk, governance and decision‑making, role‑modeling a transparent risk culture and ensuring fair, compliant and customer‑focused outcomes.
Desirable Skills
* Experience working in community banking, retail banking or branch‑based environments, particularly across multiple sites.
* Experience leading large, geographically dispersed teams or hybrid service models (in‑person, telephony and digital).
* Track record of leading and embedding change, supporting teams through transformation and continuous improvement.
* Experience supporting customers with diverse or complex needs, including vulnerability or financial difficulty.
Benefits
* Generous pension contribution of up to 15%
* Annual performance‑related bonus
* Share schemes including free shares
* Benefits you can tailor to your lifestyle, such as discounted shopping
* 30 days’ holiday, plus bank holidays
* Range of wellbeing initiatives and generous parental leave policies
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