Salary: £46,769 - 46,769 per year Requirements: Proven experience in a Business Analyst or similar role within digital/IT environments Strong experience gathering and translating business requirements Experience working with stakeholders to deliver successful outcomes Understanding of Agile methodologies and product backlogs Ability to manage risk and support change delivery Excellent communication, documentation, and stakeholder engagement skills Project management experience or exposure (e.g. PRINCE2, CAPM) (desirable) Business Analysis or relevant ICT qualification (desirable) Knowledge of ITIL processes (desirable) Experience with service design, process mapping, or continuous improvement approaches (desirable) Responsibilities: Lead business analysis activities including requirements gathering, documentation, and prioritisation Work closely with stakeholders to understand needs and shape digital solutions Support the delivery of digital projects using Agile and Waterfall methodologies Develop business cases, process maps, and service designs Create user stories, testing scenarios, and supporting documentation Facilitate workshops and service design sessions with stakeholders Collaborate with technical teams to ensure solutions meet business needs Support supplier engagement and procurement activity where required Contribute to continuous improvement and innovation across digital services Help manage change, ensuring smooth implementation and minimal disruption Technologies: ICT Support ITIL Security More: We are RSR, a public safety and enterprise security recruitment specialist located at Gosforth Park. We offer a hybrid working model, requiring 2-3 days onsite, with competitive compensation of £46,769 per annum. As a Digital Business Analyst, you will play a pivotal role in shaping and improving our digital systems, working collaboratively across teams to deliver impactful change. We value teamwork, innovation, and continuous improvement, and we are dedicated to providing a supportive work environment. last updated 18 week of 2026