Galloways is a dedicated charity supporting blind and partially sighted people, with a mission to provide high-quality, impactful services to those affected by sight loss. With a rich history of service, Galloways strives to create a positive and inclusive culture, working collaboratively with the sight loss community. The organisation places a strong emphasis on developing services that truly meet the needs of individuals, ensuring it remains an organisation shaped by and for people affected by sight loss. Galloways is passionate about extending its reach to empower more individuals and make a meaningful difference in their lives.
Role Outline
To provide a person-centred service to people of all ages affected by sight loss, offering information, practical advice and emotional support, and empowering people to access appropriate statutory and community support services.
Key Responsibilities
* Provide advice, information, practical and emotional support, to people of all ages affected by sight loss, and their families and carers, adhering to the RNIB ECLO Services Quality Framework and Practice Guidelines.
* Offer an initial screening of needs and, if necessary and agreed with the service user, to signpost and refer clients to a wide range of services and organisations to meet their needs.
* Develop positive working relationships with, and establish and maintain referral routes/mechanisms to and from: health care professionals, statutory bodies, local and national service providers and Galloway’s services to facilitate a needs led, person centred approach to service provision.
* Provide basic visual awareness training to eye clinic staff and others as required.
* Act as a key contact person to support clients, family members and carers to navigate their way through the variety of information and advice available and to ensure that they are able to access relevant support services at all stages of sight loss.
* Act as a key information and advisory link in the certification and registration process for blind and partially sighted people and eye clinic staff.
* In conjunction with other members of the team, support and facilitate social opportunities and support groups.
* In conjunction with other members of the team, support and deliver learning opportunities to enable those affected by sight loss to learn new skills and develop confidence.
* Attend Team Meetings, ECLO Network and training events.
* Attend clinical audit meetings / steering groups / forums, and other events to promote the benefits of the service to eye clinic and healthcare staff and social care professionals.
* Collate and maintain accurate client records and to input quality data using common data collection tools and databases. To ensure and maintain confidentiality of all people who access the service and patient records in line with appropriate data protection legislation. To ensure patients are engaged with, and support evaluation and continuous service improvement.
* Ensure that specific safeguarding risks and regulatory requirements are understood, applied and managed in line with NHS/Health Board and Galloway’s Safeguarding policies.
* Maintain an up-to-date and comprehensive information resource relating to services available for people with sight loss.
* In addition to the safeguarding induction information you will receive when you join Galloway’s you are required to complete safeguarding training, this must be completed within three months of joining Galloway’s.
Supporting the Strategy
* To contribute positively to the success of all Galloway’s strategic aims, recognising the importance of integrated working.
* Embrace project working and cross team working to drive the success of our strategic aims.
Experience and Qualifications
* RNIB & City University ‘Eye Clinic Support Studies’ qualification, or a willingness to undertake and obtain the qualification.
* Experience of dealing with health professionals/Local Authority services.
* Experience of providing information and advice.
* Ability to communicate with medical and other hospital staff in a professional manner and to develop and maintain appropriate positive relationships with eye clinic staff, people accessing the service and outside agencies, and represent RNIB at a corporate and service level.
* Experience of forging links and partnerships with local charities and organisations.
* Administrative skills including record keeping and writing reports.
#J-18808-Ljbffr