Overview
Join to apply for the Customer Sales Advisor - Retentions (Remote & Hybrid) role at Domestic & General
Responsibilities
* In the role of a retentions advisor, deliver exceptional service to existing customers who are exploring changes to their account by listening closely, understanding concerns, and offering tailored solutions that highlight the benefits of continuing their journey with us.
* Log into our automatic call distributor and build rapport with customers to understand their needs, aiming to make a meaningful impact on customers’ lives.
* Engage in a fast-paced, high-energy environment where resilience, adaptability and a customer‑first mindset are key to success.
* Contribute to achieving appropriate customer sales outcomes in line with FCA requirements.
Requirements & Skills
* Self-Driven – motivated by a sales environment with a focus on compliant customer outcomes.
* Empathetic and an active listener – ability to understand customer needs and build trust.
* Resilient and adaptable – able to cope with high-pressure situations and evolving regulations.
* Curious and growth-minded – willingness to learn about new products, updates and client perspectives.
* Clear communicator – ability to explain products transparently and avoid jargon.
* Independent – capable of working autonomously in a home-based position.
Details
* Salary: £24,500 per year plus OTE £7,800 per annum
* Contract: Permanent, full time, 37.5 hours per week with a rotating weekly shift pattern
* Location: Nottingham (Hybrid & Remote options)
* Start: 27 October
* Shift pattern: Rotating 6-week rota between 8am and 8pm (Monday-Saturday)
* You’ll work 37.5 hours per week with two 15-minute breaks and a full hour for lunch; broadband access required.
Benefits
* Starting salary of £24,500.
* Average bonus earnings of £7,800 per annum based on sales performance, service and call quality.
* Internal mobility and leadership development opportunities.
* Work-life balance with hybrid role, Health Cash Plan, discounts, credit-building tools, Salary Finance Loans, electric vehicle leasing and long service awards.
What’s Next / Internal Applicants
If you are a current D&G employee applying for an internal role, ensure your Career Profile in Workday is up to date. Download and attach your Talent Card to showcase your skills and experience as part of your application. The Talent Card is a one-page summary of a candidate’s Career Profile in Workday, including current role, certifications and mobility preferences to help hiring managers understand your career journey.
Process
* Microsoft Teams interview and a call listening exercise, with feedback provided after the interview.
* Next steps for internal applicants include updating Workday, downloading the Talent Card, and attaching it with your CV and cover letter.
Equality and opportunity Domestic & General are an equal opportunities employer and consider all applications on merit. We conduct credit and criminal checks where appropriate.
Location notes: Leicester, Derby area postings referenced; role location listed as Nottingham with hybrid/remote options.
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