Job Description
Gleeson has an exclusive partnership with a freight forwarding company seeking an Ocean Freight Coordinator for a multi-business operation investing in their UK counterpart.
Job Title: Export Ocean Freight Forwarder
Salary: £30,000 - £35,000
Work Type: Office
Location: North Sutton Coldfield (Birmingham)
Duties:
1. Manage service operations efficiently, provide essential information, and prepare quotes for air and sea transportation.
2. Coordinate the movement of freight via air and sea.
3. Deliver outstanding customer service across all transportation channels, focusing on ocean and air shipments.
4. Oversee the entire shipment process to ensure accurate and timely bookings.
5. Facilitate the processing of shipment details to avoid delays.
6. Engage with customers to deliver customized quotations that meet their specific needs.
7. Demonstrate knowledge of customs regulations, dangerous goods handling, and insurance protocols.
8. Collaborate with customs brokers, providing accurate information for swift import clearance in compliance with regulations.
9. Identify and report potential claims, compiling details for prompt processing according to company standards.
10. Interact professionally and courteously with customers at all times.
11. Support business development activities and initiatives.
12. Maintain accurate documentation, records, and system updates to ensure data integrity.
Ideal Candidate:
* At least 3 years' experience within freight coordination.
* Experience with ocean and air movements.
* Key account management skills.
Industry: Freight
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