About us
At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.
The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.
If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far.
About the role
We're looking for a passionate and strategic individual to join us as Workforce Capability Manager on a 12-month fixed-term contract. In this role, you’ll lead the development and delivery of our workforce capability plan and frameworks—helping us proactively build the skills and capabilities our people need now and in the future. Aligned to our broader business strategy, your work will drive the professional growth of our colleagues across the Halfords family.
Success in this role hinges on strong stakeholder engagement and collaboration, alongside experience of building and implementing capability frameworks and conducting skills assessments within a complex / large organisation. You’ll work closely with People Business Partners and key business leaders to identify capability gaps, shape development strategies, and ensure initiatives are aligned, relevant, and impactful. If you're passionate about future-focused workforce planning and building meaningful relationships that create real business value, we’d love to hear from you.
Key responsibilities
* Design and lead a capability strategy aligned to departmental and business objectives.
* Manage the implementation of capability frameworks, including competency standards and assessment protocols.
* Oversee processes to embed workforce capability initiatives across the business.
* Explore and apply industry best practices and digital solutions to enhance training and workforce planning.
* Collaborate with the People partnering teams to develop medium- and long-term workforce plans aligned to business strategy.
* Lead integrated workforce planning, including headcount analysis and cost-related insights for decision-making.
* Work with training teams to deliver targeted learning and development initiatives.
* Develop clear career pathways to support colleague progression and capability growth.
* Monitor and report on the impact and effectiveness of capability initiatives.
About you
* Experienced in workforce capability / skills assessment & development, with a passion for helping individuals and teams grow. You will have experience in a focused skills development / capability management role with direct experience building and implementing capability frameworks.
* A confident communicator who’s comfortable presenting to groups and building strong relationships across all levels.
* Proficient in Microsoft Office tools—especially Teams, Excel, Word, and PowerPoint—to support clear, professional communication and reporting.
* Commercially aware with a sharp eye for detail, able to spot issues and provide timely, practical solutions.
* Positive, adaptable, and self-motivated—able to thrive both independently and as part of a collaborative team.
* Willing and able to travel occasionally, with a clean UK driving licence.
Reward & benefits
* A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
* Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
* We offer hybrid working in our Support Centre, you will be based at our Support Centre 3 days a week with an optional 2 days working from home.
* You will have access to a wealth of employee discounts across the Halfords suite of products and services.
* Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
At Halfords, we operate a hybrid working policy with 3 days per week on-site at our Support Centre in Redditch Worcestershire.