Job Overview
Working as part of a 5* Mitie team, you will be the face of the workspace by delivering a first-class service throughout the facility. Ensuring all customer requests and site activities are carried out efficiently and effectively whilst providing an exceptional customer experience for all who reside or visit the premises by consistently delivering operational activity of the highest standard.
Main Duties
1. Work closely with the Customer Experience Manager to lead the Workplace Concierge Team to deliver an exemplary service to our client.
2. Distribute daily tasks to the Concierge Team, decide priorities for the day, and supervise accordingly.
3. Ensure smooth and efficient running of the office floor operations.
4. Supervise and oversee event management as needed.
5. Liaise with other service providers in the building to ensure delivery of quality service, on time, to specification.
6. Work closely with WPP's in-house AV team to ensure meetings and events are set up as requested.
7. Ensure all customer requests are dealt with efficiently and effectively by understanding issues and helping resolve them with the Help Desk.
8. Communicate all pending issues to the Op Co Floor Managers to update on jobs daily, and keep them fully aware of progress.
9. Conduct walkabouts with the Customer Experience Manager and Op Co Floor Managers as needed.
10. Acquire a good knowledge of all on-site services to advise individual customers according to their needs.
11. Work to and periodically review and update standard operating procedures.
12. Support Emergency Evacuation procedures and personal emergency evacuation plans (PEEPS) for less-abled guests.
13. Carry out daily building HS&E and operational standard inspections, raising and ensuring completion of all actions.
14. Ensure all meeting, conferencing, and event spaces are set to a defined standard with daily checks, supporting event setup, furniture moving, and clear down.
What we are looking for
* Ability to lead and supervise a team.
* Be a role model in behaviour, actions, and work ethics.
* Develop and support a team that can lead itself and take responsibility for their areas.
* Understanding of Health & Safety practices, IOSH certified (training can be provided).
* Customer-oriented approach with strong hospitality skills.
* Enthusiastic and conscientious.
* Computer literate (Word, Excel, Outlook Email).
* Strong and confident communication skills.
* Team player with an enthusiastic attitude.
* Ability to work efficiently and effectively both independently and in a team.
* Organized, capable of managing and prioritizing multiple workflows.
* Excellent written and oral communication skills.
* High attention to detail.
* Flexible and proactive.
* Passionate about customer service and quality standards.
* Experience in Front of House or Reception within a corporate or 5-star hotel environment preferred.
* Ability to build positive relations with colleagues, guests, and clients.
* Ability to move heavy/bulky items safely with support equipment when necessary.
Our purpose: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.
Our promises, culture, and benefits are detailed, emphasizing our commitment to diversity, employee well-being, and career development.
If you require any reasonable adjustments during the recruitment process, please contact Vaibhav Singh via email.
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