Clinical admin support responsive services

Clinical Admin Support Responsive Services

Do you thrive in a busy, people focused environment where no two days are the same?

Are you organised, calm under pressure, and great on the phone? If so, we would love to hear from you.

We are looking for a new member of the clinical admin support team to join Responsive Services.

Responsive Services brings together the Intermediate Care Team, Virtual Ward, Referral Hub and Urgent Community Response, working across East Surrey to support admission avoidance and timely hospital discharge.

You will be based within the Referral Hub, acting as the first point of contact for referrals from hospitals and community partners. Referrals often come in by phone, so you will play a crucial role in gathering vital information and ensuring referrals are passed swiftly to clinicians for triage.

What we’re looking for:

• Excellent communication and interpersonal skills
• Confidence handling calls and managing competing priorities
• Strong organisational skills and attention to detail
• Ability to work flexibly and stay calm under pressure
• A team player who enjoys working collaboratively across services

Main duties of the job

What you will be doing:

• Receiving and managing referrals via phone and email
• Acting as a professional and reassuring first point of contact for referrers
• Accurately capturing essential information and directing referrals to clinicians
• Liaising with internal teams and health and social care partners
• Helping the team deliver a responsive, efficient service in a fast paced setting

Our administration team operates 8am to 6pm, Monday to Sunday. You will work shifts as part of a rota, to ensure consistent service delivery.

At First Community Health & Care (FCH&C), you will be part of a supportive organisation committed to safeguarding and promoting the welfare of vulnerable adults and children. We invest in our staff, offering annual appraisals, ongoing development and in‑house training to help you grow in your role.

Benefits: NHS terms and conditions, high quality training and development opportunities, flexible working to enable a good work‑life balance, an inclusive and friendly work environment, NHS pension, flexible retirement options and various employee benefits.

First Community welcomes applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. All applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments.

Job responsibilities

The role is based in Responsive Services, the clinical admin support is the first point of contact for referrers into Responsive Services which comprises the Intermediate Care Team, Virtual Ward, Urgent Community Response and Referral Hub.

The Clinical admin support will:

• Manage the administration of the referral process from external and internal referrers to provide better and quicker access to clinicians and community services.
• Provide information, advice and signposting to ensure that every service user is able to speak to the right person in the right place at the right time.
• Support the team to facilitate patients discharge from the hospital into the community.

We work closely with our Social and Health care partners so excellent communication skills are essential and the ability to work in a fast-paced environment. The administrator is required to participate fully as a member of Responsive Services providing efficient and effective running of the administrative functions.

Person Specification

Experience

• Experience of working in an administrative environment
• Experience of working in a customer service environment

Skills

• Excellent communication and interpersonal skills
• Able to respond to people at all levels in own and partnership organisations, maintaining good working relationships
• Keyboard Skills – use of word, excel and outlook
• Evidence of literacy and numeracy skills
• Excellent organisational skills
• Time Management
• Ability to prioritise workload
• Confidentiality/data protection of the needs of clients and how to deal tactfully and sensitively to concerns
• Minute taking
• Touch typing / audio typing skills

Knowledge

• Good working knowledge of IT use of Emis
• Excellent written and verbal communication skills
• Confidentiality/data protection of the needs of clients and how to deal tactfully and sensitively to concerns
• Updating and maintaining databases

Other

• Demonstrate organisation's values
• Organised
• Ability to work as a team member
• Ability to work independently
• Flexible, adaptable and reliable
• Driving licence and own transport

Qualifications

• GCSE Maths and English or equivalent
• NVQ 3 in administration/customer service
• ECDL or relevant word processing qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a year + 5% HCAS per annum, pro rata.