Manager, Partner Network - UK, London, Virtual, EUROPEStart your journey with BCD: Grow, connect, collaborate and celebrate with our global team Manager, Partner Network (Hybrid)Full time, United Kingdom In this role, you will work closely with VP Operations to manage BCD Travel partner network organization with the main focus to create and maintain strategic partnerships. Seek for opportunities to optimize the performance of the Partner Network by augmenting and injecting TMC mindset/professionalism into our partnership so that they can deliver best in class operations to our customers.Manage all aspect of the Partner Network commercial matters and work closely with BCD internal team to ensure smooth and efficient running of the partner network program by ensuring overall Service Level Agreements are met. As a Manager, Partner Network, you willManage Partner Network Escalations (Commercial) and provide appropriate solutions and recommendationsAssist with the development of procedure manuals and training materials. Engage in conference calls with (internal) to share best practices, expectations, process alignment as well as learning opportunities. Liaise with internal client, program partners and other departments/business units on commercial/operations issues, program updates and changes, communication updates.Ensure high level of professionalism and internal customer satisfaction delivered in accordance to the SLAs About you Extensive relevant years of experience. Good understanding of the regional markets Skills in interpersonal relationship, project management and influencing and collaborating with all stakeholders. Overall understanding of customer needs and timely service recovery. Understanding of call center managementStrong oral and written communication skills in English. About usWe’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel. Your life at BCDWorking at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD. You’ll be offeredOpportunities to grow your skillset and careerGenerous vacation days so you can rest and rechargeA compensation package that feels fair to you, including mental, physical, and financial wellbeing toolsTravel industry professional perks and discountsAn inclusive work environment where diversity is celebrated Ready to join the journey? Apply now!We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.