In this role Salesforce isnt just a system its the backbone of how customers experience the business.
As Salesforce Product Manager, youll take full ownership of a platform that directly shapes customer journeys, internal efficiency, and overall service quality. Youll be the person connecting vision to delivery defining the roadmap, aligning stakeholders, and making sure every improvement genuinely moves the needle.
The role is based in Sheffield on a hybrid basis but remote working with occasional onsite presence will be considered for the right candidate.
Whats in it for you
Up to £90,000 basic salary
Hybrid working model
25 days holiday
Company pension
Wider benefits package
Ongoing training and development
The opportunity to shape and own a key customer platform
What youll be doing as Salesforce Product Manager
Own and evolve the Salesforce Service Cloud product roadmap
Work with stakeholders across customer service, operations and digital teams to understand priorities
Translate business and user needs into clear features and delivery backlogs
Define user stories, acceptance criteria and priorities to maximise customer value
Collaborate with delivery teams and third-party partners to ensure high-quality outcomes
Use data, insight and feedback to drive continuous platform improvement
Maintain product documentation, release notes and adoption materials
Support the rollout and adoption of new Salesforce functionality
Coach and mentor Salesforce administrators and platform users
What youll bring to the team as Salesforce Product Manager
Proven experience as a Product Manager or Product Owner
Strong hands-on experience with Salesforce Service Cloud
Experience working in customer-focused environments
Ability to translate complex requirements into clear, prioritised outcomes
Strong stakeholder engagement and communication skills
A product-led, outcome-focused mindset
Experience working with cross-functional teams and delivery partners
To apply for this role as Salesforce Product Manager, please click apply online and upload an updated copy of your CV.
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