Service Operations Coordinator
Berkshire / Hertfordshire
Multi-Site / Hybrid
£30,000 - £34,000
Full-time | Permanent
We are collaborating with a well-established and expanding organisation seeking a proactive and organised Service Operations Coordinator to serve as the primary point of contact for their service team.
This varied, hands-on role is pivotal in ensuring service jobs progress seamlessly—from initial customer enquiry through to completion and invoicing. You will cultivate strong working relationships with customers, technicians, suppliers, and internal teams daily.
Key Responsibilities
Manage service requests from initiation to completion
Schedule and despatch technicians across multiple sites
Provide customers with timely updates on job progress and expected timelines
Order parts and coordinate site deliveries
Track jobs, documentation, and billing information accurately
Follow up on open and completed service tickets
Prepare quotes and proposals for customers
Liaise with suppliers regarding warranties and repairs
Maintain technician schedules and manage van stock
Candidate Profile
Confident communicator with a strong customer-focused approach
Highly organised with exceptional attention to detail
Able to manage multiple priorities effectively within a fast-paced environment
Experience in coordination, service, or customer support is advantageous but not essential – full training will be provided
What We Offer
Permanent position within a supportive and growing organisation
Hybrid working across multiple sites for flexibility and variety
Clear opportunities for personal and professional development within service and operations as the business expands
How to Apply
Please submit your up-to-date CV. A consultant will contact you shortly to provide further details about this confidential opportunity