Summary Are you looking for a role where you can have a positive impact every single day? At Housing 21, we’re passionate about providing safe, welcoming homes for older people of modest means — and we’d love you to be part of it. Wage £16,057 a year Check minimum wage rates (opens in new tab) Salary increase in year 2. Training course Housing and property management (level 3) Hours Hours: 35 hours per week/ 70 hours over two weeks (nine-day fortnight). Shift Pattern: Monday to Friday. Exact shifts to be confirmed. 35 hours a week Start date Monday 2 February 2026 Duration 1 year 6 months Positions available 2 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work No two will ever be the same. One day you might be organising activities that bring neighbours together, the next you could be welcoming new residents or making sure our health and safety standards are met. It’s varied, people-focused, and full of opportunities to grow. We’re looking for someone with energy, enthusiasm, and a genuine desire to help people. Previous experience is always useful, but what really matters is your outgoing personality, flexibility, and eagerness to learn. In return, we’ll give you excellent training, real responsibility, and the opportunity to begin a rewarding career in social housing. Where you'll work You can select which locations you want to apply for in your application on Find an apprenticeship. This apprenticeship is available in these locations: Housing 21 Duke of Beaufort Court, Podsmead Road, Gloucester, GL1 5UB Housing 21 Bromfield Court, Radford Street, Stone, ST15 8ED Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider LEARNING CURVE GROUP LIMITED Training course Housing and property management (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies. Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets. Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner. Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers. Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met. Problem Solving: Use a problem solving and flexible approach in their day to day duties. Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment Decision making: Effective decision making in order to apply the businesses objectives and priorities. Training schedule Training will take place during your working hours via online meetings on Microsfot Teams each month. Requirements Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills Customer care skills Team working Patience Other requirements Passing a disclosure and barring service (DBS) check. About this employer Housing 21 is a leading, not for profit provider of Extra Care and Retirement Living for older people of modest means. We operate in 240 local authority areas, managing over 23,300 properties and providing over 48,000 hours of social care each week. We are committed to providing a modern, forward thinking 21st century service. We strive for continuous improvement and innovation in all that we do. http://www.housing21.org.uk (opens in new tab) Company benefits Holiday trade scheme Funded health cash plan Occpuational maternity/paternity pay Pension contributions Occupational sick pay Car Salary sacrifice schemes Learning & Development Opportunities Disability Confident A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview. After this apprenticeship On completion of the apprenticeship you will be able to apply for vacancies within Housing 21. Ask a question The contact for this apprenticeship is: LEARNING CURVE GROUP LIMITED The reference code for this apprenticeship is VAC2000005218.