Overview
Customer Service Representative - Glasgow
Salary: From £24,941 per year
Location: 125 West Regent Street, Glasgow
Working hours: Monday-Friday, 8:30am - 6pm
Role
You'll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter. Comprehensive training will be provided so financial services experience isn't essential. Many new colleagues join us from customer facing backgrounds in contact centres, retail, hospitality, or the travel industry.
Benefits
* We're an accredited Real Living Wage employer
* No weekend or evening working
* 31 days annual leave (includes UK Bank Holidays)
* Annual discretionary bonus eligibility
* Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
* Supportive people policies for the moments that matter in life (Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
* Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
* Personal and career development opportunities across a wide range of business functions and specialist areas
* Perks at Work (expansive online discounted shopping)
* Car lease scheme and Jaguar Land Rover discount
* Cycle to Work scheme and interest-free season ticket loans
Our people
* Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
* Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
* Great problem solvers, flexible, and adaptable to changing priorities
* Comfortable switching between multiple IT applications with attention to detail
* Proficient in Microsoft Office (Word & Excel)
* Excited to work with our diverse community and be part of a supportive workplace culture
* Passionate about learning and sharing knowledge to enhance skills and develop best practice
* Focussed on living our values - integrity / respect for the individual / leading change / learning and sharing / excellence
About Diligenta
Established in 2005, we are the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We support customers in the moments that matter and deliver service excellence. We work with well-known brands and serve over 23 million customers.
We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.
If you need any help or adjustments during the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.
Ready to take the next step in your career? Apply today and become part of our innovative team!
Apply for this role
Do you hold valid Right to Work in the UK? Yes No
Do you have any convictions or unspent cautions under the Rehabilitation of Offenders Act 1974? Yes No
Are you or have you been the subject of any Voluntary Arrangements (IVAs), CCJs, Bankruptcy, or any other formal credit related proceedings which have or have not been satisfied? Yes No
Have you been referred for this position by a Diligenta Employee? Yes No
Have you previously worked for Tata Consultancy Services (TCS)? Yes No
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