As the CX Manager, you’ll be the champion for clients, ensuring every interaction is seamless, inspiring, and delivers results. You will play a crucial role in advising and supporting clients to ensuring that their customers have a positive experience throughout their journey, which is essential for building brand loyalty and driving sales.
What to expect:
* Enjoy a competitive salary and benefits package that includes private medical or dental
* 25 days holiday plus Bank Holidays
* 8x death in service
* Wellbeing initiatives
* Working hours are Monday to Friday 9am – 5.30pm
* Remote working role but travel to Mansfield and client sites across the UK is a requirement
* Opportunities for professional development
* Join a team of passionate and collaborative individuals who are redefining marketing excellence
* Work on a diverse range of projects, constantly pushing the boundaries of creativity
* Be empowered to make a real impact on client success stories
Here’s how you’ll craft a symphony of success:
* Respond with energy and passion to client needs and briefs to include journey mapping, CX safaris, and root cause analysis
* Tracking pain points and creating a compelling story
* Translating insight into action through the journey
* Facilitate innovation workshops or safari workshops for clients
* Be the bridge between the creative teams and clients, translating complex concepts into clear communication and fostering genuine connection
* Develop and nurture long-term client relationships, acting as a trusted advisor and advocate
* Gather client feedback and translate it into actionable insights to continuously refine offerings
* Collaborate with internal teams across departments to ensure a smooth and efficient client journey
You’ll be a maestro of client experience if you:
* Have extensive omni channel (physical & digital) experience of CX to include journey mapping and proposition development
* Possess a deep understanding of how brands operate, customer behaviour and how brands interact with customers
* Have the ability to work in a high-pressure environment managing multiple projects
* Thrive in a fast-paced, dynamic environment where creativity meets strategic thinking
* Have exceptional communication skills, both written and verbal, with the ability to build rapport and navigate diverse personalities
* Experience in a marketing agency environment is a plus