Be Part of Something Exceptional: Join Us as a Customer Relations Manager at Hallmark Luxury Care Homes
At Hallmark Luxury Care Homes, we're dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the full. We believe in celebrating the privilege of aging and embracing it with open arms. Since our inception in 1997, we've been committed to delivering outstanding care across all our homes in England and Wales.
As a family-run provider, we understand the importance of nurturing relationships, and that's why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.
The Role:
Our Customer Relations Manager is responsible for being the first face of Hallmark to new Resident enquiries. You will follow up and generate local leads, ensuring you are maximising the opportunity to sell the various care offerings within the home.
This role isn’t just about KPI’s, there is an element of PR and relationship building and networking involved. Our Customer Relations Manager is actively involved in marketing events to promote their home. There is also a large element of building meaningful relationships with our current residents and their families.
Key Responsibilities:
* Management- Build trusting relationships with residents, their families and external stakeholders, set the best example to other team members of delivering the best customer experience
* Sales- Meeting revenue targets and reporting on weekly sales and marketing activities
* Marketing- Overseeing marketing/ PR events to promote the home, building a strong network of professional contacts, build upon referral opportunities
What We're Looking For:
Customer Sales - You would have experience of B2C consultative sales. Someone who can understands high end luxury sales, with a genuine passion to meet a customers needs.
Communication- You will be interacting with a wide range of people from residents to team members, so listening and communication skills are a must.
Commitment- We would love the individual to be professional and committed to setting the best example while also promoting the high-quality service Hallmark offer
Adaptability- The nature of care homes is constantly changing, so a skill in adapting quickly to the needs of the residents will help in this role
Reap the Rewards
We believe great Team members deserve great rewards:
* Excellent base salary of £42-47k - depending on experience
* OTE of circa £60-65k
* 33 days annual leave (including bank holidays)
* Private medical insurance
* Blue Light Card
* Westfield cashback plan money back on everyday healthcare costs
* Annual Hallmark Care Awards we love to celebrate success
* Clear career development pathways across a growing organisation
At Hallmark Luxury Care Homes, we value diversity, respect, and collaboration. If you're ready to embark on a fulfilling journey where your skills and passion can shine, we invite you to apply and become part of our supportive and caring community. Together, let's make a positive difference in the lives of our residents and team members every day!
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional options, you’d like to request in making your application, please contact the recruitment team on 01277 655655 or send an email to Recruitment@hallmarkcarehomes.co.uk