Description Are you dynamic, self-driven and have the passion to lead others to their goals? The Scottish Public Pensions Agency is an Agency of the Scottish Government. Our principal role is to administer the pensions for employees in the National Health Service, Teachers’, Police and Fire-fighters’ pension schemes in Scotland. The Agency administers these public service pension schemes on behalf of Scottish Ministers to over 640,000 members with annual payments of over £3.7 billion, together with the related agency administration expenditure of c. £31 million. SPPA Operational Delivery are looking for a strong, focused individual, who will play a crucial role by using leadership skills and techniques to manage individuals effectively and support their team to meet mandatory deadlines. As a Team Leader, you will be responsible for your own business area, supporting your Operations Manager to deliver against set demands of our fast past Operational Delivery environment. You will be expected to actively collaborate through co-operation and communication with the wider Agency Management team. You will lead by example in the development of colleague behaviours that result in organisational and culture change whilst acting as a positive role model for your team and your role, through your leadership and management responsibilities. Responsibilities Processing roles requiring due diligence, compliance and awareness of role in the wider organisation. Delivering high-quality service to support the delivery of key objectives. Resolving enquiries and managing the resolution from start to end following and meeting service standards. Developing and maintaining good working relationships with both internal and external stakeholders. Prepared to react quickly and professionally to situations, some of which may be unexpected. Comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress. Responsible for line managing a group of staff. Responsibilities Success Profile Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on. Technical / Professional Skills: Operational leadership and management - Working Data and insight - Working You can find out more about the skills required here: ODP Competency framework | Pathways Experience: Communication skills and the ability to understand complex information and give clear explanations to customers whilst remaining calm in difficult situations and in a professional manner. Behaviours: Working Together – Level 3 Managing a Quality Service - Level 3 Seeing the Big Picture - Level 3 You can find out more about Success Profiles Behaviours, here: Behaviour levels - Success profiles: candidate guide - gov.scot How to apply Apply online, providing a CV and Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above. Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment. If invited for further assessment, this will consist of an interview and job simulation. Assessments are scheduled for w/c 8th September however this may be subject to change. Interview and assessment are expected to take place in person on site at SPPA, 7 Tweedside Park, Tweedbank, Galashiels, TD1 3TE. We will hold a reserve list for 12 months for Team Lead posts across the Agency. Qualifications About Us The Scottish Public Pensions Agency is an Agency of the Scottish Government. Our principal role is to administer the pensions for employees in the National Health Service, Teachers’, Police and Fire-fighters’ pension schemes in Scotland for over 500,000 key workers. The Agency administers these public service pension schemes on behalf of Scottish Ministers with an annual pension spend to over 200,000 pensioners to the value of more than £2.5 billion. SPPA Careers | SPPA (pensions.gov.scot ) Civil Service Nationality Rules Working Pattern Our standard hours are 35 hours per week. We offer a range of flexible and hybrid working options, with two days minimum working on site at SPPA. If you have specific questions about the role you are applying for, please contact us. Security Checks Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions). You can find out more about BPSS on the UK Government website, or read about the different levels of security checks in our Candidate Guide. Equality Statement We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation. Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them. Further Information Find out more about our organisation, what we offer staff members and how to apply on our Careers Website. Read our Candidate Guide for further information on our recruitment and application processes Apply Before: 19 August 2025 (23:59) - This role is open to internal candidates and Common Citizenship organisations only.