Customer Relations Manager
What you'll be doing:
We’re looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.
* Manage sales enquiries to maximise sales and occupancy of the care home.
* Host prospective customer visits, complete follow up calls, identifying key referral groups.
* Support the development of the marketing strategy to support the Group Sales Team.
* Develop and maintain a high profile within the local community to promote the care home.
* Maximise profit performance of sales to meet or exceed targets.
* Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
* Above all, you’ll be an ambassador of our brand and always show courtesy and respect to residents and relatives.
If this sounds like you and you’re looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.
Could you be part of our team?
The successful applicant will have:
* Possess demonstrable experience working in a similar sales role, with healthcare industry experience.
* Sales and Customer service experience is essential in a face to face or business to customer capacity.
* Engaging stakeholder relationship skills
* Experience working with multidisciplinary teams to support project delivery.
* Be decisive, self-motivated, proactive, flexible, and adaptable.
We offer our colleagues:
* Competitive salary and benefits package including bonus / commission
* 4 weeks holiday plus Bank Holidays
* A supportive and collaborative working environment
* Workplace pension for your future security
* A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
* Excellent training and career development opportunities
* Employee Assistance Programme, occupational health and wellbeing support services
* Everyday saving perks - Access to a wide range of retail discounts and savings
* Free on-site parking
* Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.
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