Customer Service Agent Location: Caerphilly (Office based)
Pay rate: £13 per hour PAYE
The company are seeking a highly skilled and dedicated Customer Service Agent to join our dynamic team. As a Customer Service Agent, you will play a crucial role in ensuring exceptional customer experiences and satisfaction. The ideal candidate will possess excellent communication skills, a strong customer service orientation, and the ability to handle challenging situations with professionalism and empathy.
Provide accurate and comprehensive information to customers regarding products, services, policies, and procedures.
- Process customer orders, returns, exchanges, and refunds in accordance with company policies and guidelines.
- Maintain accurate and detailed records of customer interactions, transactions, inquiries, and complaints in the customer relationship management (CRM) system.
- Adhere to established service level agreements (SLAs) and maintain a high level of professionalism, empathy, and courtesy in all customer interactions.
- Contribute to a positive and collaborative team environment by actively participating in meetings, training sessions, and sharing knowledge and best practices with colleagues.
At least 1 year customer service experience
- Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook)
- Experience using Customer Service software
Prior experience utilizing a multi-line telephone system
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